Summary
Overview
Work History
Education
Skills
Timeline
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Braxton Watson

Talladega

Summary

Dynamic Lead Service Technician with a proven track record at Irwin HVAC Services, excelling in mechanical troubleshooting and fostering client relationships. Recognized for enhancing team productivity and implementing innovative solutions, I leverage diagnostic skills to resolve complex issues efficiently, ensuring peak performance and exceptional service delivery.

Overview

10
10
years of professional experience

Work History

Lead Service Technician

Irwin HVAC Services
09.2023 - Current
  • Maximized resource utilization by efficiently delegating tasks based on technician skill sets and availability.
  • Troubleshot complex technical issues to identify root causes and implement effective solutions.
  • Contributed to the growth of the service department by identifying opportunities for process improvement and implementing innovative solutions.
  • Developed strong relationships with clients due to consistent reliability, professionalism, and attention to detail during all interactions.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.

Service Technician

Hardin Heating And Cooling
08.2021 - 08.2022
  • Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
  • Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
  • Enhanced team productivity, conducting thorough training sessions for new technicians.
  • Coordinated with manufacturers to stay informed on the latest product updates and technical specifications, enhancing overall expertise within the team.

Owner/Operator

Watson Lawn Care and Landscaping
01.2016 - 07.2019
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.

Education

State of Alabama HAC Contractors License

Associate of Arts -

Jefferson State Community College
Birmingham, AL
05-2021

Lincoln High School
Lincoln, AL
05-2019

Skills

  • Mechanical troubleshooting
  • Diagnostic skills
  • Refrigeration systems
  • Electrical systems
  • Motor controls
  • Schematic interpretation
  • Attention to detail
  • Installation and repair
  • Troubleshooting skills

Timeline

Lead Service Technician

Irwin HVAC Services
09.2023 - Current

Service Technician

Hardin Heating And Cooling
08.2021 - 08.2022

Owner/Operator

Watson Lawn Care and Landscaping
01.2016 - 07.2019

State of Alabama HAC Contractors License

Associate of Arts -

Jefferson State Community College

Lincoln High School

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