Braxton Woodruff
Roy,UT
Summary
Results-driven Collections Supervisor with a proven track record of leading top-performing teams. Experienced in transforming new hires into high achievers through targeted training and personalized coaching. Skilled in building strong relationships within teams, fostering collaboration, and enhancing communication. Committed to continuous process improvement and operational efficiency, while striving to maintain the highest standards of performance. Dedicated to mentoring agents and driving exceptional results for organizational success.
Overview
6
6
years of professional experience
Work History
Account Manager Supervisor
Foursight Capital
02.2022 - Current
Achievements
- Transformed New Hires: Successfully trained new hires with no prior collections experience, turning them into top performers within the team.
- Career Advancement: Mentored four agents who advanced their careers at Foursight, fostering a motivating and positive environment that encourages professional growth.
- Customized Training Approach: Developed a unique training methodology that includes regular coaching sessions, resulting in valuable feedback and a strategic game plan each month to enhance performance metrics.
- Team Oversight: Oversee a team of seven collections representatives, managing calls on past-due accounts ranging from 21 to 54 days.
- Shift Management: Coordinate agents' scheduled shifts and rotating Saturdays while tracking performance for coaching and bonus eligibility.
- Cross-Department Collaboration: Collaborate with multiple departments to ensure all accounts in my portfolio are handled effectively and collected upon efficiently.
Collections Supervisor
Comcast
05.2019 - 01.2022
Achievements
- Targeted Training Implementation: Developed and implemented targeted training programs that significantly increased the team's collection rates, leading to a 1st place finish in collections during my first year.
- Personalized Learning Approach: Customized training for each collections agent to focus on their specific skills, optimizing their collection strategies based on individual strengths and enhancing overall performance.
- Team Development and Trust Building: Inherited a team of seasoned agents with an average of four years in collections for Comcast. Successfully built rapport and trust with the team, guiding them in the right direction to enhance performance.
- Team Leadership: Supervised a team of up to 12 collections agents, providing guidance and support to ensure high performance and adherence to company policies.
- Performance Monitoring: Regularly analyzed team performance metrics, conducting one-on-one coaching sessions to address areas for improvement and celebrate successes.
- Leadership in Collaboration: Occasionally led meetings with fellow collections supervisors to share effective strategies and practices from my team that resulted in improved outcomes.
Education
High School Diploma -
Clearfield High School
Clearfield, UTSkills
- Team Management: Effectively led and motivated diverse teams, fostering a collaborative environment that drives high performance and accountability
- Relationship Development: Cultivated strong relationships with team members, enhancing communication and trust to achieve common goals
- Process Improvement: Identified and implemented process enhancements that streamlined operations, resulting in increased efficiency and reduced turnaround times
- Problem Resolution: Proactively addressed and resolved conflicts and challenges, employing analytical skills to find effective solutions and maintain team morale
- Operational Improvement: Analyzed operational workflows to identify areas for improvement, successfully implementing strategies that enhanced productivity and service delivery
Timeline
Account Manager Supervisor
Foursight Capital
02.2022 - Current
Collections Supervisor
Comcast
05.2019 - 01.2022
High School Diploma -
Clearfield High School
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