Brayan Arias
Anaheim,CA
Summary
Experienced Guest Service Agent looking to build more opportunities and start bartending at a more professional level. Very willing to learn and put in the time and effort asked of me to provide exceptional results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Guest Service Agent
Hampton Inn & Suites By Hilton
Anaheim, CA
02.2022 - Current
- Take care of our guests' stays by checking them in and out, making sure that any doable requests are done, explaining to them the hotel's policies and layout, and help them enjoy their visit by providing general information they may want to know about the city of Anaheim.
- Updated records for all guests staying at the hotel including contact details, number of nights stayed, special requests.
- Aided guest in answering any and all billing related question about their stay.
- Utilized excellent customer service skills to ensure satisfaction of all customers.
Food and Beverage Associate
Hampton Inn & Suites By Hilton
Anaheim, CA
02.2022 - Current
- Organized deliveries of food orders from vendors to ensure accuracy of products received.
- Provided assistance to kitchen staff when needed for tasks such as dishwashing or prepping ingredients for meals.
- Assisted with food preparation, including washing, cutting, and storing ingredients.
- Maintained cleanliness of dining areas by wiping down tables and chairs after customers had departed.
- Adhered to all safety and sanitation guidelines while preparing food items.
- Resolved customer complaints in an efficient and friendly manner.
Swim Instructor
Self-employed
Anaheim, CA
05.2021 - 02.2022
- Organized lesson plans according to the individual needs of students.
- Communicated regularly with parents or guardians regarding their child's progress in swimming lessons.
- Provided first aid and CPR when necessary.
- Taught basic survival skills such as floating, treading water, emergency exits from the pool.
- Taught people how to swim and improve their form in the water.
Education
High School Diploma -
Anaheim High School
Anaheim, CA05-2021
Associate of Science - Engineering Physics
Fullerton College
Fullerton, CAAssociate of Science - Mathematics
Santa Ana College
Santa Ana, CASkills
- Customer Service Experience
- Heavy understanding of Hotel and Hilton standards and policies
- Proficient at using all Microsoft applications including but not limited to Excel and Word
- Completed the 'Alcohol Beverage Control – Responsible Beverage Server Training Course'
- Quick Learner
- Problem-solving skills
- Some experience as a Barback and Mixology
Languages
Spanish
Native/ Bilingual
Certification
- Alcohol Beverage Control – Responsible Beverage Server Training Course
Affiliations
- I enjoy working on cars, swimming, playing video games, spending time with my friends and family, and always eager to learn new skills and about new topics.
Accomplishments
- Passed AP Physics 1 and 2, AP Calculus, AP US History
- Am currently working on Associate for transfer of Science in the field of Mathematics and Physics
- Won OC League Swim Champions in 3 different races and overall as a swim team as well.
References
References available upon request.
Timeline
Front Desk Guest Service Agent
Hampton Inn & Suites By Hilton
02.2022 - Current
Food and Beverage Associate
Hampton Inn & Suites By Hilton
02.2022 - Current
Swim Instructor
Self-employed
05.2021 - 02.2022
High School Diploma -
Anaheim High School
Associate of Science - Engineering Physics
Fullerton College
Associate of Science - Mathematics
Santa Ana College
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