Brayan Baena Meneses
Fayetteville,NC
Summary
Results-driven IT Specialist with extensive experience in troubleshooting, network security, and end-user support. Proven ability to implement effective solutions that enhance system integrity and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
US Army
01.2017 - Current
- Implemented network security measures to protect sensitive information and enhance system integrity.
- Conducted troubleshooting for hardware and software issues, ensuring minimal downtime for operations.
- Developed user training programs on IT systems, improving staff proficiency and operational efficiency.
- Collaborated with cross-functional teams to streamline IT processes and enhance service delivery.
- Set up network profiles, security permissions and file sharing systems.
- Reduced network downtime with proactive monitoring and troubleshooting.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Used ticketing systems to manage and process support actions and requests.
Education
Associate of Science - Information Technology
Purdue University
West Lafayette, IN02-2024
Skills
- IT troubleshooting
- Problem-solving skills
- Information security
- End user support
- Device configuration
- Software updates
- Hardware installations
Certification
Comptia SEC+
CISCO CCNA
Timeline
Information Technology Specialist
US Army
01.2017 - Current
Associate of Science - Information Technology
Purdue University