Brayan Cordova
Riverdale,GA
Summary
Dynamic professional with a proven track record at Amazon in enhancing customer satisfaction and loyalty. Expert in office and financial administration, excelling in performance monitoring and customer relations to achieve significant operational improvements. Skilled in medical billing and bilingual communication, bringing a unique blend of hard and soft skills to drive success.
Overview
4
4
years of professional experience
Work History
Front Desk/Medical Assistant Bilingual
Grupo Medico
Mableton, GA
01.2024 - Current
- Provided administrative support to medical staff, including scheduling appointments and managing patient records.
- Collected co-payments from patients at the time of service.
- Answered multi-line phone system, routed calls appropriately, and took messages as needed.
Operations
Kean University
Union, NJ
05.2023 - 01.2024
- Oversaw regular tasks within the office environment
- Documented processes related to creative services operations.
- Identified potential risks associated with workplace operations.
Operation Manager Assistant
Amazon
Edison, NJ
03.2023 - 12.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Spanish tutor assistant
Accel Learning
Secaucus, NJ
07.2022 - 08.2022
- Assisted Spanish-speaking students in developing their conversational and written language skills in Spanish.
- Developed and implemented age-appropriate, culturally relevant activities to engage students in learning Spanish.
- Provided individualized instruction to help students improve their pronunciation of Spanish words and phrases.
Dispatcher
Jonathan Truck Service
Irvington, NJ
06.2020 - 08.2021
- Received and dispatched calls for emergency services.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
Education
Bachelor of Science - Business Management
Kean University
Union, NJ09-2026
Skills
- Medical Billing
- Office Administration
- Financial Administration
- Customer Relations
- Budget Administration
- Performance monitoring
Accomplishments
- Fall, Spring 22-2024 - Dean's List
- Seal of Biliteracy Recipient
- SGA Student Government Vice President
- Latin America Student Organization Member, 2023 - Present
- Member of Lambda Theta Phi Latin Fraternity , 2024
Timeline
Front Desk/Medical Assistant Bilingual
Grupo Medico
01.2024 - Current
Operations
Kean University
05.2023 - 01.2024
Operation Manager Assistant
Amazon
03.2023 - 12.2023
Spanish tutor assistant
Accel Learning
07.2022 - 08.2022
Dispatcher
Jonathan Truck Service
06.2020 - 08.2021
Bachelor of Science - Business Management
Kean University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeInternshipWork Location
RemoteOn-SiteImportant To Me
Work-life balanceCompany CulturePaid time offPaid sick leaveHealthcare benefitsLanguages
Spanish
Native language
English
Proficient (C2)
C2
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