Brayan Perez
Miami
Overview
2
2
years of professional experience
Work History
Shift Supervisor
Cvs Health
10.2022 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Applied security, safety and loss prevention strategies during shifts.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Completed cash and credit card transactions accurately using POS software.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
CSA
Walgreens
03.2021 - 01.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided training and support to new associates to help provide high-quality customer service.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Associate of Arts - Criminal Justice
Miami Dade College
Miami, FL06.2025
Skills
- Safety and Security Enforcement
- Cash Register Operations
- Effective Listening and Communication
- Cost Savings
- Daily Cash Management
- Inventory Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Supervisor
Cvs Health
10.2022 - Current
CSA
Walgreens
03.2021 - 01.2022
Associate of Arts - Criminal Justice
Miami Dade College