Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brayan Perez

Miami

Overview

2
2
years of professional experience

Work History

Shift Supervisor

Cvs Health
10.2022 - Current
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Applied security, safety and loss prevention strategies during shifts.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Completed cash and credit card transactions accurately using POS software.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

CSA

Walgreens
03.2021 - 01.2022
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Associate of Arts - Criminal Justice

Miami Dade College
Miami, FL
06.2025

Skills

  • Safety and Security Enforcement
  • Cash Register Operations
  • Effective Listening and Communication
  • Cost Savings
  • Daily Cash Management
  • Inventory Management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Shift Supervisor

Cvs Health
10.2022 - Current

CSA

Walgreens
03.2021 - 01.2022

Associate of Arts - Criminal Justice

Miami Dade College

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Brayan Perez