Brayden Almquist
Orem,UT
Summary
Results-driven professional with over 7 years of experience in customer service and team management. Skilled in problem-solving and time management, successfully training staff and resolving issues to enhance operational efficiency and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Night Manager
Dairy Queen Grill & Chill
Orem, UT
01.2018 - Current
- Supervised nightly operations and ensured compliance with health and safety standards.
- Managed staff schedules and delegated tasks to optimize workflow efficiency.
- Trained new employees on service protocols and food preparation techniques.
- Monitored equipment functionality and reported maintenance issues as needed.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
Support Representative
Northstar
Orem, UT
02.2017 - 01.2018
- Assisted customers with product inquiries and troubleshooting issues.
- Managed customer accounts and updated relevant information in the system.
- Collaborated with team members to address complex customer concerns effectively.
- Documented customer interactions and maintained accurate records of communications.
- Provided training and support to new representatives on company policies.
- Resolved escalated issues by coordinating with various departments for solutions.
- Recommended new products or services that could improve the overall experience for customers.
Supervisor
ServerPlus
Orem, UT
02.2015 - 02.2017
- Managed scheduling to optimize staff coverage during peak hours.
- Conducted performance evaluations to provide feedback and support development.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Collaborated with management to develop training programs for staff improvement.
- Directed and supervised team of 30 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Communicated with all 100+ ISP'S maintaining our business relationship while solving issues on the back end.
- Approved escalated tickets that we sent directly to the ISP's.
Education
Some College (No Degree) - IT Network Security
UVU
OremSkills
- Network troubleshooting
- Customer service
- Team building
- Project management
- Employee training
- Time management
- Staff training experience
- Strong leadership
- Conflict resolution
- Time management expertise
- Problem-solving aptitude
Timeline
Night Manager
Dairy Queen Grill & Chill
01.2018 - Current
Support Representative
Northstar
02.2017 - 01.2018
Supervisor
ServerPlus
02.2015 - 02.2017
Some College (No Degree) - IT Network Security
UVU