Summary
Overview
Work History
Education
Skills
Timeline
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BRAYDEN COLLINS

Lockport,IL

Summary

Dynamic retail professional with a proven track record at Micro Center, excelling in customer engagement and problem-solving. Expert in retail sales and POS operations, consistently exceeding sales targets. Skilled in creating compelling displays and balancing cash drawers, demonstrating a unique blend of interpersonal and analytical abilities.

Overview

7
7
years of professional experience

Work History

T-mobile Retail Sales Associate

United Wireless
Lockport, IL
09.2023 - Current
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Handled customer complaints in a professional manner.
  • Offered suggestions for additional items that may be of interest to customers.
  • Promoted special offers and discounts to encourage additional purchases.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Provided troubleshooting for customers with tech issues.
  • Performed opening and closing procedures frequently, and sometimes solo.
  • Responsible for keeping store keys safe for opening and closing.
  • Counted cash tills daily.

Retail Sales and Merchandizing Associate

Micro Center
Westmont, IL
11.2021 - 12.2022
  • Practiced and applied a consistent sales cycle, interacting with 30+ customers daily.
  • Consistently provided full solutions to customers across a wide range of needs.
  • Built rapport with customers to provide the best possible experience.
  • Sold products such as refurbished phones (Samsung and Apple), peripherals, Wi-Fi routers, cable modems, smartwatches, tablets, headphones, wireless earbuds, etc.
  • Completed mandatory monthly electronic learning courses and kept up with current technology to provide accurate knowledge and support to customers.
  • Merchandised designated areas, aisles, and end caps to stimulate sales daily.
  • Assisted with opening duties: unloading trucks, stocking products, cleaning, etc.
  • Assisted with closing duties: cleaning, organizing shelves and end caps, vacuuming, and unloading trucks.
  • Maintained constant communication with team members and managers.
  • Consistently met or exceeded sales and customer service expectations.

Customer Service Representative

Micro Center
Westmont, IL
05.2021 - 11.2021
  • Assisted customers with making their purchases at the register.
  • Consistently provided full solutions to customers across a wide range of needs.
  • Provided Micro Center credit card, warranty, and software information to customers.
  • Handled returns, verifying all contents of products.
  • Balanced register before and after the shift.
  • Merchandised and organized impulse products (snacks, miscellaneous tech, etc.).
  • Managed responsibilities with team members.
  • Maintained constant communication with team members and managers.
  • Completed mandatory monthly electronic learning courses to stay up to date with company procedures and new hardware.

Warehouse Worker Package Handler

UPS
Hodgkins, IL
03.2021 - 05.2021
  • Loaded and sorted packages onto delivery trucks, heavy lifting, and sorting of packages up to 70 lbs.
  • Maintained a safe environment to lower the risk of injury. Lifted with proper form to lower the risk of injury.
  • Scanned and verified bulk orders.
  • Managed responsibilities and communicated among team members.

Yard Employee

Melka Landscaping and Garden Center
Mokena, IL
05.2018 - 01.2021
  • Maintained and took care of the outdoor work space (Watering plants, cleaning pathways, organizing, etc.)
  • Restocked and organized displays.
  • Direct and answered questions for customers.
  • Provided assistance by directing patrons to various parts of facility, specific events and landmarks.
  • Multitasked between customer service and daily responsibilities.
  • Loaded / unloaded large delivery trucks.
  • Worked around forklifts and other machines.
  • Heavy lifting experience (Carrying large plants, stones, etc.).
  • Constant communication between team members.
  • Knowing of responsibilities amongst team members.
  • Opening / closing duties and well as time management.

Education

Associates - General Studies

Joliet Junior College
Joliet, IL
2020

Engineering

Triton College / IUOE Local 399
Chicago, IL

Skills

  • Point of sale operation
  • Retail store operations
  • Problem-solving
  • Display setup
  • Customer service
  • Customer engagement
  • Money handling
  • Cash drawer balancing
  • Retail sales

Timeline

T-mobile Retail Sales Associate

United Wireless
09.2023 - Current

Retail Sales and Merchandizing Associate

Micro Center
11.2021 - 12.2022

Customer Service Representative

Micro Center
05.2021 - 11.2021

Warehouse Worker Package Handler

UPS
03.2021 - 05.2021

Yard Employee

Melka Landscaping and Garden Center
05.2018 - 01.2021

Associates - General Studies

Joliet Junior College

Engineering

Triton College / IUOE Local 399

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BRAYDEN COLLINS