Brayden Danley
Cape Coral
Summary
Dedicated customer service representative with expertise in complaint resolution and transaction processing. Proven ability to enhance service delivery and foster strong customer relationships.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Publix
Cape Coral
01.2023 - Current
- Guided customers through product selection, ordering, billing, returns, exchanges, and technical support to enhance satisfaction.
- Addressed customer complaints with empathy to foster trust and retention.
- Cultivated strong customer relationships through personalized assistance to encourage repeat business.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with inquiries and product selection.
- Educated customers on store promotions and loyalty programs.
- Processed transactions accurately and efficiently at checkout.
- Collaborated with team members to enhance service delivery.
- Trained new staff on customer service protocols and procedures.
- Managed inventory levels and restocked shelves regularly.
- Maintained cleanliness and organization in the sales area.
Education
High School Diploma -
Island Coast High School
Cape Coral, FL05-2023
Skills
- Customer relationship management
- Complaint resolution
- Order processing
- Service delivery enhancement
- Data entry accuracy
- Product knowledge
Timeline
Customer Service Representative
Publix
01.2023 - Current
High School Diploma -
Island Coast High School