Brayden Fields
Princeton,WV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional communication skills. Proficient at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Wireless Activation/Verification Specialist
DISH
Bluefield, WV
11.2023 - Current
- Asked questions in accordance with instructions to obtain person's name, address and age.
- Managed multiple tasks and priorities in a high-volume, fast-paced environment.
- Monitored behaviors to identify potential fraud.
- Responded promptly to inquiries from customers regarding their account status or verification process.
- Maintained customer account accuracy through consistent verification.
- Assisted customers with troubleshooting technical issues related to product activation.
- Ensured ongoing knowledge of product categories to assist customers.
- Delivered key findings to upper management and executive leadership.
- Answered customer inquiries regarding wireless products and services in a timely manner.
- Responded to customer complaints in a professional manner and worked to resolve them quickly.
- Explained billing statements to customers and processed payment transactions accurately.
- Demonstrated excellent communication skills when speaking with customers over the phone or in person.
- Developed relationships with existing customers by providing exceptional customer service throughout interactions.
- Utilized problem-solving techniques to address any issues that arose during customer interactions.
- Ensured compliance with all applicable policies, procedures, regulations, and laws related to wireless services.
- Collaborated effectively with team members across departments to ensure optimal outcomes for each situation.
- Participated in regular team meetings to discuss successes and challenges encountered during the week.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Princeton Senior High School
Princeton, WV05-2023
Skills
- Fraud prevention
- Teamwork skills
- Effective Communication
- Problem-solving skills
- Proficient in Task Management
- Time management abilities
Accomplishments
- Technical Education completion of Management and Administrative Support, May 2023
- Technical Education completion of Principles of Business, May 2023
Timeline
Wireless Activation/Verification Specialist
DISH
11.2023 - Current
High School Diploma -
Princeton Senior High School
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