Lee Dove
Payette,ID
Summary
Dynamic and results-oriented professional with extensive experience in identity verification and fraud prevention, notably at Truckstop.com. Excelled in enhancing data security and fostering customer trust through meticulous background checks and secure data practices. Recognized for exceptional communication skills and a commitment to accuracy, significantly improving workflow efficiency and data integrity.
High level of Law Enforcement training, education and experience with documentation.
Emotional maturity.
Detective, First Line Supervisor, Drug Recognition Expert & K9 supervisor.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Verification Specialist
Truckstop.com
New Plymouth, Idaho
08.2019 - 10.2024
- Developed training materials on best practices for verifying customer accounts.
- Maintained detailed records of customer verifications and associated documentation.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Performed verification of customer accounts and ensured data accuracy.
- Responded promptly to inquiries from customers regarding their account status or verification process.
- Consulted with clients to indentify survey needs and specific requirements.
- Provided technical assistance to customers regarding account verification process.
- Navigated through multiple online systems to obtain documentation.
- Researched and evaluated customer information for compliance with internal policies and procedures.
- Asked questions in accordance with instructions to obtain person's name, address and age.
- Used computers or specified forms to compile, record and code results or data from interview or survey.
- Collaborated with other departments to ensure timely resolution of issues related to verification activities.
Department Manager, Outdoor, Lawn, and Garden
Bi Mart Corporation
Ontario, OR
11.2018 - 08.2020
- Implemented loss prevention measures to reduce shrinkage and theft incidents.
- Evaluated new products before introducing them into the store's selection.
- Implemented promotional campaigns to drive sales and increase profits.
- Assigned work and monitored performance of project personnel.
- Recruited and trained new employees to meet job requirements.
- Proposed or approved modifications to project plans.
- Reviewed customer feedback surveys for insights into improving services offered by the department.
- Managed daily operations such as scheduling, ordering, pricing, merchandising.
- Provided feedback on employee performance evaluations.
- Organized merchandise displays according to company guidelines.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with safety regulations by regularly inspecting work areas.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Patrol Sergeant
Humboldt County Sheriff's Office
Winnemucca, NV
02.1999 - 06.2015
- Organized shift operations, including assigning tasks, evaluating performance, and providing feedback.
- Testified in court regarding arrests and investigations, presenting evidence clearly.
- Analyzed crime data to identify trends, develop proactive strategies for addressing public safety concerns, and present recommendations to command staff.
- Created a comprehensive program for the prevention of crime in assigned areas of responsibility.
- Testified in court cases to back up case evidence and detail timelines.
- Wrote reports detailing events and people involved.
- Eliminated process discrepancies and accurately investigated felony-level property and violent crimes while preparing, submitting and aiding district attorney prosecution cases.
- Studied crime reports to identify trends and strategize patrol and investigative responses.
- Provided critical incident management support at scenes of accidents or criminal activity; coordinated resources from multiple agencies as needed.
- Investigated offenses and arrested offenders of law.
- Testified in court at criminal hearings and trials as to scenes observed, evidence collected and previous incidents.
- Participated in high-speed vehicle chases in serious and emergency situations.
- Communicated and coordinated responses to suspicious activities.
- Maintained knowledge of changes in laws and planned alteration of departmental strategies and policies accordingly.
- Monitored public events to ensure safety and compliance with local regulations.
- Collaborated with supervisors from other shifts in order to exchange information regarding ongoing investigations or significant incidents.
- Actively participated in departmental committees responsible for developing new policies or procedures related to patrol operations.
- Evaluated personnel performance through observation during patrols or investigations; provided corrective action when necessary.
- Investigated crimes and interviewed witnesses and victims.
- Maintained close communication with other law enforcement agencies to coordinate joint investigations and operations.
- Evaluated evidence for validity and admissibility and provided testimony during administrative and criminal court hearings.
- Communicated information on proper procedures, judicial processes, and successful strategies for criminal investigations.
- Collaborated with other law enforcement agencies on joint operations and investigations.
- Operated law enforcement equipment and vehicles effectively during patrols and responses.
- Rendered assistance to accident victims and other persons requiring first aid for physical injuries or medical crises.
- Responded to major interstate vehicular accidents with fatalities or serious injuries.
- Enforced traffic laws, issuing citations for violations to ensure public safety.
- Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
- Evaluated and advised police officers and other personnel.
- Provided first aid and emergency assistance when necessary, prioritizing public safety.
- Responded to emergency calls for service and provided assistance as needed.
- Directed traffic control measures at major events such as parades, festivals, demonstrations.
- Served active warrants and subpoenas and patrolled designated districts in police vehicles.
- Conducted daily roll call to review patrol assignments and provide guidance to subordinate officers.
- Examined and approved or returned reports and case files from police officers.
Deputy Marshal
3rd Judicial Court
Boise, ID
11.1998 - 02.1999
- Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
- Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
- Conducted threat analysis and investigations.
- Served subpoenas and summonses to witnesses for trials or grand jury proceedings.
- Monitored prisoner transport from jails to courts for hearings or trials.
- Secured prisoners and defendants in custody.
- Monitored and investigated suspicions persons and situations and unusual activities.
- Attended court sessions to provide courtroom security during trials or hearings.
- Responded quickly to emergency situations involving threats against personnel or property under the purview of the U.S Marshals Service.
- Maintained safe and secure environments for court proceedings.
- Personally delivered court papers and other legal documents.
- Arrested individuals suspected of criminal activities, following proper legal procedures.
Patrol Corporal
Boise County Sheriff
Idaho City, ID
07.1995 - 11.1998
- Performed traffic control duties such as directing traffic at intersections or issuing warnings and citations for violations observed while patrolling assigned area.
- Operated law enforcement equipment and vehicles effectively during patrols and responses.
- Testified in court at criminal hearings and trials as to scenes observed, evidence collected and previous incidents.
- Investigated motor vehicle accidents; documented findings accurately according to protocol.
- Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
- Compiled detailed reports on daily activities, incidents, and investigations.
E-4 Bosnmate
US Coast Guard Training Center
Newport, Alaska, Oregon, California & Central America
06.1987 - 03.1993
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed routine maintenance and repair.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Drug Interdiction in Central America.
- Search & Rescue Alaska, Oregon.
- Instructor Maritime Law Enforcement School, Petaluma, California.
Education
Law Enforcement
Nevada POST
Carson City, NV06-1999
Law Enforcement
Idaho POST Academy
Meridian, ID03-1995
Mathematics Education
Oregon Coast Community College
Newport, OR05-1993
Maritime Law Enforcement
Maritime Law Enforcement Academy
Yorktown, VA03-1990
Emergency Medicine
University of Alaska Anchorage
Anchorage, AK11-1988
General Studies
Treasure Valley College
Ontario, OR08-1986
Skills
- Identity verification
- Background checks
- Statement preparation
- Secure data practices
- Data verification
- Follow-up procedures
- Workflow development
- Fraud detection
- Attention to detail
- Data integrity
- Data entry and review
- Policy interpretation
- Documentation and correspondence
- Coordination and scheduling
- Analytical thinking
- Data review
- Eligibility determination
- Work monitoring
- Accuracy and precision
- Fraud prevention
- Database management
- Customer service
- Data security and confidentiality
- Document management
- Data entry proficiency
- Communication and interpersonal skills
Affiliations
- Outdoor sports. Hunting & fishing and Snow skiing. High competition mens softball.
Accomplishments
- 2-time Medal of Valor recipient.
- Hero awards from US Senate & Nevada Governor.
- US Coast Guard good conduct medal
- US Coast Guard Commandants Letter of Comendation.
- Officer of the year, Humboldt County.
- K9 Drug Interdiction officer of the year.
- Numerous media or letters of appreciation.
Certification
- All training & education certificates in hand and can be reviewed upon request. Training includes but is not limited to Homicide investigation to basic police officer training and standards.
Timeline
Verification Specialist
Truckstop.com
08.2019 - 10.2024
Department Manager, Outdoor, Lawn, and Garden
Bi Mart Corporation
11.2018 - 08.2020
Patrol Sergeant
Humboldt County Sheriff's Office
02.1999 - 06.2015
Deputy Marshal
3rd Judicial Court
11.1998 - 02.1999
Patrol Corporal
Boise County Sheriff
07.1995 - 11.1998
E-4 Bosnmate
US Coast Guard Training Center
06.1987 - 03.1993
- All training & education certificates in hand and can be reviewed upon request. Training includes but is not limited to Homicide investigation to basic police officer training and standards.
Law Enforcement
Nevada POST
Law Enforcement
Idaho POST Academy
Mathematics Education
Oregon Coast Community College
Maritime Law Enforcement
Maritime Law Enforcement Academy
Emergency Medicine
University of Alaska Anchorage
General Studies
Treasure Valley College
Similar Profiles
Jessica HarperJessica Harper
Factoring Account Executive at Truckstop.comFactoring Account Executive at Truckstop.com
Jolene EbelingJolene Ebeling
Business Development Representative at Truckstop.comBusiness Development Representative at Truckstop.com
MARCI LOVEMARCI LOVE
Expansion Account Executive -Logistics at Truckstop.comExpansion Account Executive -Logistics at Truckstop.com