Summary
Overview
Work History
Education
Skills
Timeline
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Christina Willingham

Appling,GA

Summary

Results-driven Verification Specialist with experience at VGS, skilled in identity verification and document accuracy. Proven ability to enhance workflow efficiency and resolve discrepancies through collaboration. Strong background in HIPAA compliance and exceptional problem-solving skills, ensuring high standards of compliance and customer satisfaction.

Overview

2026
2026
years of professional experience

Work History

Verification Specialist

VGS
2025 - Current
  • Assisted in verifying accuracy of documents and records to ensure compliance with company standards.
  • Supported data entry processes by accurately inputting information into verification systems.
  • Collaborated with team members to resolve discrepancies in documentation and improve workflow efficiency.
  • Monitored incoming verifications for completeness and followed up on missing information as needed.

Verification Specialist

MetLife
02.2023 - 08.2024
  • Conducted preliminary reviews of submitted documents to identify potential issues before processing.
  • Maintained organized records of verified documents for easy access and reference by team members.
  • Adapted quickly to new tools and software used in the verification process, enhancing overall productivity.

REAL ESTATE LEASING AGENT ASSISTANT

Pathlight Group
02.2023 - 08.2024
  • Conducted property showings and facilitated tenant inquiries to enhance leasing opportunities.
  • Managed lease documentation and ensured compliance with local regulations for smooth transactions.
  • Coordinated with maintenance teams to address tenant concerns, improving satisfaction and retention rates.
  • Analyzed market trends to provide competitive pricing strategies and optimize property listings.

TECHNICAL SUPPORT REPRESENTATIVE, CVS HEALTH

CVS Healthcare
04.2021 - 08.2024
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

CUSTOMER SERVICE REPRESENTATIVE

Teleperformance USA
08.2008 - 01.2021
  • Resolved customer inquiries via phone, email, and chat in a timely manner.
  • Assisted in troubleshooting technical issues for customers using company products.
  • Documented customer interactions accurately in CRM software for future reference.
  • Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

High School Diploma - General Studies

Cerritos High School
Cerritos, CA
05.1993

Skills

  • Identity verification
  • Document verification
  • Background checks
  • HIPAA compliance

Timeline

Verification Specialist

MetLife
02.2023 - 08.2024

REAL ESTATE LEASING AGENT ASSISTANT

Pathlight Group
02.2023 - 08.2024

TECHNICAL SUPPORT REPRESENTATIVE, CVS HEALTH

CVS Healthcare
04.2021 - 08.2024

CUSTOMER SERVICE REPRESENTATIVE

Teleperformance USA
08.2008 - 01.2021

Verification Specialist

VGS
2025 - Current

High School Diploma - General Studies

Cerritos High School

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Christina Willingham