Kristie Wales
Ponca City,OK
Summary
Detail-oriented Verification Specialist with a strong focus on data integrity and customer relationship management. Proven track record in mentoring teams and streamlining verification processes to enhance operational efficiency.
Experienced Verification Specialist skilled in accuracy, precision, and effective communication. Successfully implemented quality control measures that reduced documentation errors by 15%, while fostering strong collaborative relationships across teams to drive efficiency.
Proactive professional with extensive experience in verification and compliance. Known for mentoring staff in best practices, ensuring high data accuracy, and maintaining professionalism during client interactions. Committed to enhancing team performance and operational excellence.
Overview
12
12
years of professional experience
Work History
Verification Specialist
RS LLC
Red Rock, OK
10.2020 - Current
- Conducted thorough verification of client documentation to ensure compliance with regulatory standards.
- Collaborated with cross-functional teams to streamline verification processes and enhance operational efficiency.
- Mentored junior staff in best practices for data accuracy and documentation review procedures.
- Implemented quality control measures that reduced errors in documentation processing by 15%.
- Utilized advanced software tools to manage data integrity and track verification progress across multiple cases.
- Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
- Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
- Adhered to strict deadlines for completing verifications, ensuring prompt delivery of results to clients.
- Contributed to a positive work environment by actively participating in training sessions and sharing knowledge with team members.
- Applied problem-solving skills when faced with challenges or discrepancies during the verification process, seeking guidance from supervisors when needed.
- Upheld company reputation for integrity by consistently applying ethical standards during all stages of the verification process.
- Enhanced data accuracy by meticulously reviewing and verifying information from various sources.
- Verified client information by analyzing existing evidence on file.
Assistant Manager
Easy Wireless
Ponca City, OK
10.2019 - 10.2020
- Led team in achieving sales targets through effective coaching and performance management.
- Collaborated with cross-functional teams to streamline communication and enhance project outcomes.
- Conducted regular performance evaluations, providing feedback that fostered employee development and engagement.
- Executed strategic marketing initiatives that increased brand awareness and customer acquisition rates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Analyzed operational processes to identify inefficiencies, leading to improved workflow and resource allocation.
- Managed inventory levels using point-of-sale systems to ensure product availability and minimize stockouts.
- Managed 6 employees
Assistant Manager
Long John Silvers & A&W
Ponca City, OK
01.2014 - 10.2019
- Developed and implemented training programs to enhance staff productivity and customer service skills.
- Monitored compliance with company policies, ensuring adherence to industry regulations and standards.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Managed 16 employees and 7 vendors
Education
High School Diploma -
Blackwell High School
Blackwell, OK05.1995
Certificate Of Completion - Business Technology
Pioneer Area Votech
Ponca City, OK05-1995
Skills
- Identity verification
- Document verification
- Accuracy and precision
- Account maintenance
- Customer relationship management
- Data review
- Fraud detection
- Customer service
- Attention to detail
- Coverage and authorizations
- Data security and confidentiality
- Eligibility determination
- Document management
- Script reading
- Detail-oriented
- Client interaction
- Teamwork
- Time management
- Reliability
Timeline
Verification Specialist
RS LLC
10.2020 - Current
Assistant Manager
Easy Wireless
10.2019 - 10.2020
Assistant Manager
Long John Silvers & A&W
01.2014 - 10.2019
High School Diploma -
Blackwell High School
Certificate Of Completion - Business Technology
Pioneer Area Votech