Brayden Thompson
Baton Rouge,LA
Summary
Talented and hardworking general manager offering excellent sales and customer relations abilities developed over 15 years of experience in the restaurant industry. Proven ability to be a excellent leader and to instill loyalty in not only my employees but in my guests as well.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Library Wine and Provisions
12.2022 - Current
- Cultivated strong relationships with guests, vendors, and liquor representatives to ensure long-term success and loyalty.
- Built strong relationships with liquor and wine representatives to guarantee opportunities to purchase allocated wines and spirits.
- Built and maintained VIP guest program
- Wrote all schedules for employees, training materials, side work lists, inventory sheets, and daily reports.
- Ordered all liquor, wine, and goods needed for the front of the house operations.
- Maintained liquor and wine inventory with minimal waste.
- Helped the restaurant earn over a million dollars in first year and hundreds of thousands of dollars over original projection.
- Ensured employee and guest satisfaction while maintaining a healthy work environment.
- Wrote all cocktail menus and recipes
- Constructed glassed wine menu and bottle menu for restaurant.
- Changed glassed wine and cocktails seasonally to ensure excitement in the wine and spirit program.
- Assisted guests with wine choices as a level 1 Sommelier.
- Held all preshift meetings for front of the house staff each day.
Bartender / Server / Trainer
Supper Club
03.2022 - 12.2022
- Maintained full knowledge of over 300 spirits and all glassed wines.
- Produce fine dining craft cocktails while maintaining 4 minute ticket times.
- Making craft cocktails consistently at a high volume.
- Helped with liquor inventory as well as bar training for new bartenders and servers.
- Provided fine dining service to all guests.
Server / Bartender / Trainer
Beausoliel Costal
11.2020 - 03.2022
- Handled up to 6 tables at once with high service quality
- Upselling using knowledge of wine, spirits, and elevated cuisine
- Trained both servers and bartenders to restaurant standards
- Used POS system to accurately input orders and process payments
- Maintained a friendly but professional attitude while working to help promote a positive environment
- Make craft cocktails to standard in under 7 minutes per ticket
- Helped with maintaining liquor inventory and holding weekly wine tastings for the public.
Server / Bartender / Trainer
Eliza Restaurant and Bar
08.2017 - 11.2020
- Trained new servers and bartenders in restaurant procedures and customer service standards
- Used knowledge about gourmet food, fine wine, and spirits to upsell as well as create a special experience for every guest that is catered to their individual taste preferences
- Used POS system to accurately input orders and process payments
- Managed alcohol and dry good ordering for front of house
- Produced the highest recorded sales of all previous and current staff for 2+ years of employment
- Maintained for 3+ years positive customer reviews for 100% of tables served
- Handled as many as 8 tables at once with high service quality.
- Made craft cocktails consistently and in a timely manner.
- Helped create and impliment 4 cocktail menus with manager for the restaurant.
Server / Bartender
Copelands Restaurant and Bar
08.2016 - 07.2017
- Made cocktails to proper specifications and in under 7 minutes per ticket.
- Satisfied all bar guests, and maintained bar cleanliness.
- Assisted guests with making menu choices as well as upselling food and alcohol.
- Handled large volumes of tables and people while maintaining customer satisfaction.
- Communicated customers' menu choices and special requests to kitchen staff without error.
- Upheld high sanitation and safety standards while delivering and serving food.
- Able to serve up to 45 people parties without assistance.
Head Server
Taste of Tokyo
03.2011 - 08.2016
- Progressed from busser to serving manager within 3 years
- Trained all serving staff and assisted in training for all other front of house positions
- Created weekly schedules for serving staff in a orderly and routine manner
- Handled all front of house employee issues and concerns to maintain positive communication and a healthy work environment
- Managed all dry good and alcohol orders
- Served up to 10 tables at the same time while maintaining customer satisfaction and excellent service
- Used slow periods to stay on top of side work such as restocking serving stations, wrapping silverware, and maintaining restaurant cleanliness.
Personal Assistant
Blue Flash Sewer Service Inc
10.2014 - 05.2016
- Carried out personal errands including shopping, payment of bills, and follow-up on home maintenance work
- Managed incoming telephone calls and emails
- Screened incoming calls and visitors to avoid unnecessary work interruptions
- Provided organizational solutions for computer files, financial and household records, and home offices
- Opened, sorted, and distributed incoming mail and electronic correspondence
- Ensured on-time and on-budget completion of vacation home renovation
- Met deadlines and managed priorities with minimal oversight.
Education
High School Diploma -
Jesuit High School
New Orleans, LASkills
- Proficient in time management
- Detail oriented
- Expert in customer relations and satisfaction
- Punctual and hard working
- 9 years craft bartending experience
- 10 years of serving experience
- Trained servers and bartenders for 4 different restaurants
- 15 years of experience in the service industry
Certification
Level 1 Sommelier Certification
ServSafe Certification
Timeline
General Manager
Library Wine and Provisions
12.2022 - Current
Bartender / Server / Trainer
Supper Club
03.2022 - 12.2022
Server / Bartender / Trainer
Beausoliel Costal
11.2020 - 03.2022
Server / Bartender / Trainer
Eliza Restaurant and Bar
08.2017 - 11.2020
Server / Bartender
Copelands Restaurant and Bar
08.2016 - 07.2017
Personal Assistant
Blue Flash Sewer Service Inc
10.2014 - 05.2016
Head Server
Taste of Tokyo
03.2011 - 08.2016
High School Diploma -
Jesuit High School
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