Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

John Sailor

Youngstown

Summary

Experienced professional with a strong understanding of customer service, procedures, and workplace dynamics. Over a decade of experience collaborating with businesses to develop effective protocols and innovative solutions that exceed customer expectations.

Overview

12
12
years of professional experience

Work History

General Warehouse Associate

TJX Distribution Center
07.2021 - Current
  • Operated the SCAN software at an adept level with excellent accuracy finding, locating and closing orders.
  • Demonstrated excellent problem solving skills helping associates identify issues with an order, and if the order can be worked, developing the best strategy to most efficiently complete the task.
  • Trained new associates on safety protocols and best practices to enhance team performance.
  • Partnered with management to help lower performing associates reach their engineering standard goal of 85% or higher.
  • Exceeded daily productivity goals through efficient task completion and strong time management skills.
  • Trained associates on SCAN and attributes for clerking position and seamlessly transitioned with a new team in play.
  • Developed research procedures for finding old date orders to bring a department into compliance.

Closing Manager

Maggie's Magic Muffin House
01.2015 - 03.2020
  • Maintained consistent daily operations by establishing procedures.
  • Limited financial discrepancies, reviewing and approving daily income/profit and bank deposits.
  • Checked supply against demand by overseeing replenishment and inventory management.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Set up and performed initial prep work for food items.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Handled inbound telephone calls from interested customers.
  • Collaborated with management to resolve concerns and problem calls.

Exhibition Assistant

TruNorth Music and Sound
07.2013 - 07.2016
  • Assisted with design, construction and shipping trade show displays
  • Worked on over 10 trade shows, including both Summer and Winter NAMM shows
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products.
  • Managed reception area to monitor scheduled appointments for business executives.
  • Performed demonstrations of high-end music technology products for potential customers

Game Master

Video Party Express
05.2013 - 01.2015
  • Delivered timely and accurate direction to keep game moving and players interested and engaged.
  • Educated guests on company, game and safety rules.
  • Observed and listened to players in order to stay up to date on gameplay.
  • Monitored gaming area to assess player capacity and estimate wait times.
  • Accommodated guests with children and special needs to promote comfortable gaming experience.

Education

GED -

Boardman High School
Youngstown, OH
11.2012

Skills

  • Proficient in time management
  • Profit and loss management
  • Client retention initiatives
  • Employee development
  • Implementation of risk management strategies

Hobbies

  • Computer Building and Maintenance
  • Audio Software Specialist
  • Multi-Instrumentalist and Singer
  • Video Production

Timeline

General Warehouse Associate

TJX Distribution Center
07.2021 - Current

Closing Manager

Maggie's Magic Muffin House
01.2015 - 03.2020

Exhibition Assistant

TruNorth Music and Sound
07.2013 - 07.2016

Game Master

Video Party Express
05.2013 - 01.2015

GED -

Boardman High School

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