Shondrique Allen
Maumelle,AR
Summary
Results-driven and highly skilled health professional with a strong background in Lab Technology and Patient Care. Proven ability to manage multiple priorities, fast learner, and driven to provide excellent support to professional teams. Demonstrates a strong work ethic, positive attitude, and adaptability in fast-paced work environments. Committed to maintaining health and safety standards with a focus on precision and accuracy.
Overview
8
8
years of professional experience
Work History
General Warehouse Associate
Dollar General Warehouse
North Little Rock, AR
09.2024 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 20 pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
General Warehouse Associate
Amazon
North Little Rock, AR
02.2024 - Current
Patient Care Technician
UAMS Health Women's Center
Little Rock, AR
10.2023 - 02.2024
- Providing compassionate care and assistance to female patients in a women's health setting
- Trained in phlebotomy, vital signs measurement, and specialized care for women
- Knowledgeable in relevant equipment for women's health procedures
- Committed to maintaining health and safety standards
- Assisting with daily needs, monitoring vital signs, and performing basic nursing procedures
- Ensuring rooms have adequate supplies and providing appropriate emotional support
- Collaborating with healthcare professionals to deliver exceptional patient care
Lab Technician & Patient Care Technician
Baptist Health Arkansas
North Little Rock, AR
06.2021 - 09.2023
- Conducts laboratory testing according to standard procedures, including blood, toxic, and tissue samples
- Executes experiments under defined conditions to verify/reject hypotheses
- Performs phlebotomy on outpatients and maintains clinical lab conducts
- Designs and executes laboratory testing procedures with precision
- Trained in vital signs measurement, phlebotomy, and dialysis treatment as a Patient Care Technician
- Provides excellent patient assistance and care procedures, ensuring health and safety standards
- Empathetic and approachable, assisting patients with daily needs, monitoring vital signs, and taking fluid samples
- Charts in Epic and maintains proficiency in relevant equipment usage
- Assists nursing staff in administering basic treatments and performs basic nursing procedures
- Maintains a clean and orderly environment, following safety guidelines strictly
Customer Service Representative
FIS Global
Little Rock, AR
02.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Wal-Mart Associate
Walmart
North Little Rock, AR
03.2019 - 02.2022
- Online grocery associate responsible for dispensing orders, stocking, and assisting customers
- Answer customer questions and fulfill specific grocery needs
Correctional Officer
Arkansas Department of Corrections
Tucker, AR
04.2017 - 03.2019
- Monitor inmates, coordinate and supervise inmate movements, and perform counts
- Provide treatment activities security and oversee labor crews in various specialized areas
- Ensure prompt assistance to inmates in case of illness, injury, or emotional trauma
- Develop correctional reports, maintain logs, and perform shakedowns for contraband
Education
Certified Nurse's Assistant -
AECC Career School
Little Rock, AR03.2022
High School Diploma -
Watson Chapel High School
Pine Bluff, AR05.2014
Skills
- Attention to detail
- Interpersonal skills
- Relationship-building skills
- Influencing skills
- Active listening
- Empathy
- Professionalism in challenging situations
- Proficient in Microsoft Office
- Detail-oriented
- Multitasking
- Prioritization
- Written communication skills
- Oral communication skills
- Collaboration
- Problem-solving
- Self-motivated and disciplined
- Time management
- Punctual and dependable
- Microsoft outlook
- Microsoft Excel
Timeline
General Warehouse Associate
Dollar General Warehouse
09.2024 - Current
General Warehouse Associate
Amazon
02.2024 - Current
Patient Care Technician
UAMS Health Women's Center
10.2023 - 02.2024
Lab Technician & Patient Care Technician
Baptist Health Arkansas
06.2021 - 09.2023
Customer Service Representative
FIS Global
02.2021 - 05.2022
Wal-Mart Associate
Walmart
03.2019 - 02.2022
Correctional Officer
Arkansas Department of Corrections
04.2017 - 03.2019
Certified Nurse's Assistant -
AECC Career School
High School Diploma -
Watson Chapel High School