Brayden A Rodriguez-Walls
Las Vegas,NV
Summary
Dynamic professional with a proven track record in customer service and problem-solving. Excelled in complaint resolution and call management, enhancing customer satisfaction and loyalty. Skilled in active listening and critical thinking, adept at driving results through effective communication and customer relations.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Nevada Title And Payday Loans
03.2022 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Representative
Check Into Cash
08.2020 - 03.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Line Cook
Luna Grill
11.2018 - 11.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Merchandiser
TARGET
02.2016 - 04.2018
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Delivery Driver
Jimmy Johns Gourmet Subs
04.2016 - 08.2017
- Delivered orders to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of orders.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
High School Diploma -
Indio High School
Indio, CA06.2008
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Complaint Handling
- Complaint resolution
- Payment Processing
- Professional telephone demeanor
- Follow-up skills
- Call Management
Languages
English
Full Professional
Timeline
Customer Service Representative
Nevada Title And Payday Loans
03.2022 - 02.2024
Sales Representative
Check Into Cash
08.2020 - 03.2022
Line Cook
Luna Grill
11.2018 - 11.2020
Delivery Driver
Jimmy Johns Gourmet Subs
04.2016 - 08.2017
Merchandiser
TARGET
02.2016 - 04.2018
High School Diploma -
Indio High School
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