Brayden R. Johnson
Arlington,TN
Summary
Qualified Customer Service Representative with comprehensive background in providing exceptional customer service in fast-paced environments. Known for efficiently managing high-volume of work and ensuring guest satisfaction. Demonstrated teamwork and communication skills through seamless coordination with kitchen staff and fellow servers.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter
Owner's Box
07.2024 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Tennessee National Guard (15Q)
US Army
06.2023 - Current
- Communicating: Coordinate and communicate aircraft movement information, weather, and airfield conditions.
- Providing instructions: Give precise instructions to flight crews to ensure safe flight operations.
- Setting up facilities: Install or relocate air traffic control facilities, and help set up tactical air traffic control facilities.
- Processing data: Process flight plan data, maintain logs, and collect tape recordings.
- Following procedures: Follow specific procedures, rules, and regulations.
Restaurant Team Member
Papa John's Pizza
05.2022 - 10.2023
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Enhanced customer satisfaction by providing help over the phone; Threw using clear and effective communication skills to take orders and resolve issues.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
Education
No Degree - Air Traffic Control Operator
Aviation School
Ft Rucker, AL06-2024
High School Diploma -
Arlington High School
Arlington, TN05-2023
Skills
- Service Quality
- Guest Relations
- Professional Appearance
- Service prioritization
- Team Player
- High Energy and Stamina
- Problem-Solving
- Organizational Skills
- Decision-Making
- Team Leadership
- Workflow Coordination
Accomplishments
- Graduating from Army Basic Combat training , and being meritorious promoted to Private First class for demonstrating exceptional performance and leadership, allowing me to advance in rank ahead of my peers based on my actions during training.
- Graduating from the Army's 15Q Air traffic control course with near perfect grades.
Timeline
Restaurant Waiter
Owner's Box
07.2024 - Current
Tennessee National Guard (15Q)
US Army
06.2023 - Current
Restaurant Team Member
Papa John's Pizza
05.2022 - 10.2023
No Degree - Air Traffic Control Operator
Aviation School
High School Diploma -
Arlington High School
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