Braydon Saenz
Magnolia,TX
Summary
Empathetic and dependable customer service professional with 5+ years of experience assisting customers in fast-paced, high-volume environments. Highly skilled in phone-based support, active listening, multitasking across systems, and resolving issues with compassion and efficiency. Former U.S. Navy Hospital Corpsman and leader with a strong commitment to confidentiality, adaptability, and positive customer experiences.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
13
13
years of professional experience
Work History
Front Desk Staff
713 Tattoo
Houston
01.2023 - Current
- Delivered consistent, high-quality customer service to walk-in and scheduled clients in a fast-paced environment
- Executed simultaneous customer assistance and information documentation during high call volume, ensuring seamless scheduling system navigation.
- Assisted customers with service questions, pricing, availability, and issue resolution
- Scheduled, confirmed, and followed up on appointments to ensure positive customer experiences
- Maintained professionalism, patience, and empathy during high-stress interactions
- Managed front desk operations, ensuring efficient appointment scheduling and customer service excellence.
- Provided information on tattoo services, assisting clients in making informed decisions.
Hospital Corpsman Second Class (HM2, E-5)
United States Navy
United States
01.2016 - 01.2023
- Completed extensive field medical training, acquiring the skills necessary to perform invasive procedures such as cricothyrotomy, chest tube insertion, and needle decompression, ensuring readiness for emergency medical situations.
- Accumulated 8 years of medical experience providing comprehensive care, including conducting physical exams and isolated assessments to treat Marines and Sailors, demonstrating a strong commitment to patient health and safety.
- Excelled in delivering patient care independently, often without the direct supervision of a provider, which involved making critical decisions to treat service members effectively and prevent complications or injuries.
- Worked for 3 years on an inpatient pediatric hematology/oncology floor, providing compassionate care to the dependents of military personnel, ensuring a supportive environment for both patients and their families.
- Assisted physicians during examinations and procedures, including preparing and sterilizing instruments, scribing during patient assessments, and maintaining accurate medical records, thus enhancing the overall efficiency of care delivery.
- Developed strong communication skills, effectively interacting with patients, families, and healthcare providers to gather accurate medical histories and convey treatment plans with clarity and empathy.
- Demonstrated adaptability and resilience in high-pressure situations, maintaining composure and delivering quality care in fast-paced medical environments.
- Assisted medical teams in emergency response situations, ensuring rapid and effective treatment delivery.
Support Staff
Cy-Fair Independent School District
Cypress, TX
08.2013 - 11.2015
- Served as versatile support staff on campus, effectively filling various roles from management to direct support, ensuring the safety and well-being of both staff and children in care.
- Coordinated training sessions with fellow staff members to maintain consistent safety standards across multiple CFISD campuses, fostering a collaborative and safe environment.
- Demonstrated strong organizational skills and flexibility, adapting to the diverse needs of the program while supporting the overall mission to provide a secure and engaging environment for all participants.
Education
Bachelor of Science - Health and Human Services
Western Governors University (WGU)
Associate of Science -
Lone Star College
Skills
- Phone-Based Customer Support
- Active Listening & Empathy
- Problem Solving & Follow-Up
- Multitasking Across Systems
- Data Entry & Accurate Documentation
- Confidential Information Handling
- Adaptability in Fast-Paced Environments
- Remote Collaboration Tools (Zoom, Slack-style platforms)
- Team player attitude
- Customer service expertise
- Scheduling appointments
- Problem-solving skills
- Time management
- Training and mentoring
- Microsoft office
- Administrative skills
- Team building
- Safety and security procedures
- Front desk management
- Office management and Team Oversight
- Documentation
- Oral and written communications
- Conflict and issue documentation
- Information protection
Timeline
Front Desk Staff
713 Tattoo
01.2023 - Current
Hospital Corpsman Second Class (HM2, E-5)
United States Navy
01.2016 - 01.2023
Support Staff
Cy-Fair Independent School District
08.2013 - 11.2015
Bachelor of Science - Health and Human Services
Western Governors University (WGU)
Associate of Science -
Lone Star College