Crystal Merino
Carson,CA
Summary
Proactive professional with a solid background in patient intake and customer service. Known for enhancing operational efficiency through effective scheduling and staff training. Ready to leverage attention to detail and multitasking skills to elevate patient care.
Talented Intake Specialist offering 2 years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizes tasks to achieve optimal productivity.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Front Desk Staff
PacificRim Home Health
06.2025 - Current
- Managed multi-line phone system, routed patient inquiries, and escalated urgent messages to appropriate clinical staff.
- Scheduled appointments, coordinated visit changes, and maintained accurate calendars for home health services.
- Verified patient information, updated records, and ensured confidentiality across front desk documentation workflows.
- Coordinated communication between patients, caregivers, and internal teams to resolve scheduling and service concerns.
Patient Intake Coordinator
Manhattan Dermatology
01.2024 - 12.2025
- Managed patient intake processes, ensuring accurate data collection and documentation.
- Coordinated insurance verifications, reducing processing time for patient coverage confirmations.
- Facilitated scheduling of appointments, optimizing physician calendars and improving patient flow.
- Trained new staff on intake protocols and electronic health record systems for efficiency.
- Enhanced patient experience by addressing inquiries and resolving concerns promptly.
- Oversaw compliance with HIPAA regulations during patient information handling and storage.
- Assisted with the training of new staff members to ensure consistent adherence to clinic policies and procedures for intake coordination tasks.
Sales and Service Representative
24 Hour Fitness
01.2021 - 05.2025
- Delivered exceptional customer service, ensuring member satisfaction and retention.
- Assisted members with inquiries regarding services, memberships, and fitness programs.
- Processed transactions accurately using point-of-sale systems to maintain financial integrity.
- Collaborated with team members to create engaging promotional events boosting member participation.
- Educated clients on proper usage of gym equipment, enhancing safety and user experience.
Education
High School Diploma -
Southbay Academy
Redondo Beach, CAAssociate of Science - Radiology - MRI
NP College
Lakewood, CASkills
- Patient confidentiality
- Insurance verification
- Charting and clinical documentation
- Medical terminology
- Data entry accuracy
- Appointment scheduling
- Clinical documentation
- Multitasking and organization
- Attention to detail
- Customer service
- Team collaboration
- Phone etiquette
- Data entry proficiency
- Follow-up skills
Certification
CPR Certified
Venipuncture Certified
Timeline
Front Desk Staff
PacificRim Home Health
06.2025 - Current
Patient Intake Coordinator
Manhattan Dermatology
01.2024 - 12.2025
Sales and Service Representative
24 Hour Fitness
01.2021 - 05.2025
High School Diploma -
Southbay Academy
Associate of Science - Radiology - MRI
NP College