Mackenna Belter
Madison,WI
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Front Desk Staff
Inner Fire Yoga
09.2024 - Current
- Greet and assist clients, ensuring a welcoming and positive experience
- Manage check-ins, scheduling, and client inquiries
- Communicate clearly with instructors and staff to support daily operations
- Maintain an organized, calm front desk environment during busy periods
- Handle opening and closing responsibilities as needed
Social Work Intern
WisCARES
Madison, WI
09.2025 - 05.2026
- Provide client-centered support to individuals and families experiencing housing instability and financial insecurity
- Conduct intake conversations and needs assessments to connect clients with medical, housing, and community resources
- Practice trauma-informed communication and active listening in high-stress situations
- Collaborate with an interdisciplinary team to support holistic care for clients
- Uphold ethical standards, confidentiality, and cultural humility in all client interactions
Caregiver
IRIS
Baraboo, WI
2017 - 2024
- Caregiver for a 25-year-old woman with cognitive special needs
- Created a friendship with client by choosing fun activities to do
- Talked with her to improve her social skills as well as vocabulary
- Communicated with her parents on any needs or requirements she may have
- Maintained patience and calmness
- Kept alert and attentive to the client as she went through frequent seizures
Barista
Indie Coffee
Madison, WI
08.2022 - 07.2023
- Take orders, prepare and serve food and drinks, clean and maintain equipment
- Wash dishes and tables
- Work flexible hours, including early mornings and evenings, opening and closing cafe
- Work efficiently under pressure
- Provide high-quality beverages and excellent customer service to ensure that customers have a positive experience
Server
Fields at the Wilderness
Wisconsin Dells, WI
01.2020 - 07.2022
- Provided high-quality service in a fine-dining setting
- Took and delivered orders accurately while managing multiple tables
- Communicated effectively with kitchen and front-of-house staff
- Created a welcoming, positive dining experience for guests
- Assisted with opening and closing duties, including cleaning and prep
Education
Bachelor of Social Work - Art minor
University of Wisconsin-Madison
12.2025
Bachelor of Social Work -
University of Wisconsin-Milwaukee
05.2022
High School Diploma -
Baraboo High School
Baraboo, WI05.2021
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Menu memorization
- Cleanliness standards
- Effective customer upselling
- Dining customer service
- Exceptional customer service
- Multitasking and organization
Certification
200 Hour Multi Style Yoga Teacher Training, Vinyasa Yogashala, Rishikesh, India, 02/01/24
Timeline
Social Work Intern
WisCARES
09.2025 - 05.2026
Front Desk Staff
Inner Fire Yoga
09.2024 - Current
Barista
Indie Coffee
08.2022 - 07.2023
Server
Fields at the Wilderness
01.2020 - 07.2022
Caregiver
IRIS
2017 - 2024
Bachelor of Social Work - Art minor
University of Wisconsin-Madison
Bachelor of Social Work -
University of Wisconsin-Milwaukee
High School Diploma -
Baraboo High School