Amy Heenan

• Maintained clean and organized front desk areas to uphold polished company image.
• Resolved guest complaints diplomatically, leading to increased overall satisfaction ratings.
• Answered multi-line phone system and enthusiastically greeted callers.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Enforced policies and procedures to increase efficiency.
• Contributed to increased membership sales through personalized follow-up with prospective clients after initial contact or facility tour.
• Increased membership sales by developing and implementing effective outreach strategies.
• Increased membership sales by promoting club benefits through engaging marketing initiatives.

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Collected, arranged, and input information into database system.
• Maintained personnel records and updated internal databases to support document management.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Answered incoming calls, directing clients to individuals addressing specific needs.
• Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Executed billing tasks and recorded information in company databases.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Followed up with appropriate parties to obtain prompt payments.

• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Enhanced employee satisfaction with timely and accurate payroll processing, ensuring punctual payment disbursements.
• Administered company benefits programs such as health insurance, retirement plans, and paid time off policies for optimal employee satisfaction.
• Tracked employee vacation, sick and personal time.
• Calculated wages, deductions and bonuses in accordance with company policies.
• Assisted employees with resolving payroll-related inquiries or concerns in a professional manner while maintaining high levels of customer service excellence.
• Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
• Conducted regular meetings with department heads to discuss progress of newly onboarded employees and identify areas for improvement.
• Completed required criminal, credit, or drug tests for new hires.
• Put together employee files and collected required digital or physical information to meet requirements.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Collaborated with co-owner on strategic planning initiatives for long-term business success.
• Interacted well with customers to build connections and nurture relationships.
• Improved customer satisfaction ratings by consistently delivering high-quality products and services.
• Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
• Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
• Managed accounts payable and receivable, ensuring timely payments and accurate billing.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
• Utilized various software tools to manage client databases, track listings, schedule appointments, and create marketing materials.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Developed strong relationships with clients, resulting in increased repeat business and positive feedback.
• Identified areas for improvement within the work order process, implementing changes that led to cost savings and improved efficiency.
• Assisted technician with furniture jobs including; upholstery, refinishing work and prep work.
• Assist in delivery of furniture to customers and aide in customer pick-ups.

• Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
• Developed strong relationship with players to assist in reaching goals, build trust and rapport.
• Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
• Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
• Observed athletes during practice and game situations to assess performance and provide tips for improvement.
• Enhanced team performance by developing and implementing effective training programs tailored to individual athlete needs.
• Promoted positive behavior among student-athletes as a role model consistently demonstrating good sportsmanship principles.
• Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
• Collaborated with head coach to develop and maintain team schedule and practices to enhance preparedness.

• Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
• Provided empathetic support to patients experiencing difficult emotions related to their injury or illness while under supervision from a licensed therapist.
• Improved patient mobility using passive and active therapeutic exercises.
• Maintained strict compliance with HIPAA regulations, ensuring the privacy and confidentiality of sensitive patient information at all times.
• Enforced safety procedures with all patients.
• Streamlined clinic operations by maintaining a clean, organized environment and performing routine inventory checks on therapy supplies and equipment.
• Performed electrical stimulation, provided hot and cold packs prior or after treatement tailored to patients needs.
• Completed passive and active manual therapy techniques to help patients manage pain and related symptoms.
• Ensured proper equipment functionality through regular inspection and maintenance, minimizing downtime due to malfunctions.
• Communicated with physicians to provide updates on patient care.

• Analyzed athlete performance data, adjusting training plans accordingly to optimize results.
• Assisted head coach in creating effective practice schedules, ensuring optimal use of time and resources.
• Assisted in the planning and execution of track meets, ensuring seamless event coordination and logistics.
• Implemented video analysis tools during training sessions to provide immediate feedback on technique improvements needed for optimum performance output.
• Developed strong rapport with athletes, serving as a trusted mentor and advisor throughout their athletic journey.
• Offered constructive feedback to clients to help reach goals.
• Developed relationships with clients to provide ongoing support and encouragement.
• Improved athlete performance by developing tailored training programs for individual needs and goals.
• Provided guidance on proper nutrition and recovery techniques, promoting overall athlete health and wellbeing.

(4 )10th Grade Honors Biology & (1) Sr. elective Meteorology class.

• Documented student progress and provided regular updates to parents.
• Developed lesson plans to align with grade-level standards and objectives.
• Enforced school and class rules to maintain order in classroom.
• Monitored student performance and provided feedback to inform instruction.
• Incorporated multimedia resources into lesson plans, creating more dynamic and interactive learning experiences for students.
• Supervised lunchroom activities.
• Assisted students in mastering subject material and preparing for tests.
• Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
• Collaborated with other educators to plan and review instruction.

• Assisted front desk by answering phones, scheduling appointments, filing documents and verifying and billing insurance companies.
• Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
• Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
• Provided empathetic support to patients experiencing difficult emotions related to their injury or illness while under supervision from a licensed therapist.
• Maintained strict compliance with HIPAA regulations,ensuring the privacy and confidentiality of sensitive patient information at all times.
• Selected modalities tailored to patient needs such as hot and cold packs, and setting up electrical stimulation.
• Maintained accurate patient records for both billing purposes and ongoing evaluation of therapeutic interventions for Physical Therapists.
• Developed lasting relationships with clients through exceptional customer service skills.

• Analyzed athlete performance data, adjusting training plans accordingly to optimize results.
• Assisted head coach in creating effective practice schedules, ensuring optimal use of time and resources.
• Assisted in the planning and execution of track meets, ensuring seamless event coordination and logistics.
• Implemented video analysis tools during training sessions to provide immediate feedback on technique improvements needed for optimum performance output.
• Developed strong rapport with athletes, serving as a trusted mentor and advisor throughout their athletic journey.
• Offered constructive feedback to clients to help reach goals.
• Developed relationships with clients to provide ongoing support and encouragement.
• Improved athlete performance by developing tailored training programs for individual needs and goals.
• Provided guidance on proper nutrition and recovery techniques, promoting overall athlete health and wellbeing.