Miquela Cartales
Riverview,United States
Summary
Driven with a background in the military, delivering reliable performance in high-pressure environments. Proven track record in executing strategic operations and maintaining top-tier equipment readiness. Demonstrated expertise in leadership and problem-solving, ensuring mission success through effective teamwork and adaptability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Agent/Front Desk Night Auditor
Hilton
Saint Petersburg, FL
10.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
US Army Reserves Soldier
US Military
05.2023 - Current
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
Cleaner
ActiveLife Family Chiropractic
Cape Coral, FL
04.2017 - 04.2023
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Insurance Biller
ActiveLife Family Chiropractic
Cape Coral, FL
04.2017 - 04.2023
- Maintained excellent professional relationships with insurance company representatives, facilitating efficient claim processing and reimbursement.
- Enhanced client satisfaction by efficiently processing insurance claims and addressing billing inquiries.
Front Desk Receptionist
ActiveLife Family Chiropractic
Cape Coral, FL
04.2017 - 04.2023
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
Associate of Science - Medical Studies
Concorde Career College
Skills
- Customer service
- Guest services
- Teamwork and loyalty
- Buddy care and first aid
- Time management
- Critical thinking
- Weapon maintenance
- Team supervision
- Cleaning and sanitizing
- Housekeeping
- HIPAA compliance
- Patient confidentiality
Certification
- CPR Certification March 2023 to April 2027
- BLS Certification August 2023 to August 2025
Military Service
- Branch: Army Reserve
- Service Country: United States
- Rank: Specialist
- May 2023 to Present
Timeline
Front Desk Agent/Front Desk Night Auditor
Hilton
10.2024 - Current
US Army Reserves Soldier
US Military
05.2023 - Current
Cleaner
ActiveLife Family Chiropractic
04.2017 - 04.2023
Insurance Biller
ActiveLife Family Chiropractic
04.2017 - 04.2023
Front Desk Receptionist
ActiveLife Family Chiropractic
04.2017 - 04.2023
Associate of Science - Medical Studies
Concorde Career College