Braydon White
Hendersonville,TN
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Seeking a career in a challenging environment where I can contribute to the success of the organization and experience advancement opportunities.
Overview
13
13
years of professional experience
Work History
Technical Service Representative
Dell Technologies
01.2022 - 08.2023
- Recommended replacement parts and upgrade options based on customers' specific budgets and needs.
- Diagnosed severity of customer issues, escalating tickets to appropriate personnel for intervention.
- Documented support interactions for future reference.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Operations Manager
Hertz
04.2016 - 04.2020
- Consistently beat sales goals and received promotion from Sales Rep to Operation Manager in 2018
- Tracked sales and customer service trends to find problems, develop solutions, and execute them
- Trained and guided team members to maintain high productivity and performance metrics
- Reduced turnover by encouraging, developing, recruiting, and training employees
- Developed safety plans, safety maps, and trained employees on safety protocol
- Spearheaded platinum customer service level improvement project
Nissan Technician
Yates Services
04.2012 - 05.2014
- Installed parts onto cars moving on a high speed production conveyor
- Maintained zero defect quality, continual safety awareness, and adherence to all company rules and policies
- Kept work area clean and organized at all times
- Maintained perfect attendance and on time accountability
Appointment Setter
Best Roofing
06.2010 - 04.2012
- Canvased residential neighborhoods and talked with homeowners to explain the services the company offered
- Acted as first point of contact and set appointments for prospective clients
- Managed appointments for storm damage inspections for sales department
- Obtained accurate customer and insurance information to support the sales team
Education
High School Diploma -
Aaron Academy
Hendersonville, TN2010
Skills
- Computer
- Customer Experience
- Adaptability
- Critical Thinking
- Consultative Sales Approach
- Customer Relationship Management
- Leadership
- Project Management
- Organization
- Decision-making
Timeline
Technical Service Representative
Dell Technologies
01.2022 - 08.2023
Operations Manager
Hertz
04.2016 - 04.2020
Nissan Technician
Yates Services
04.2012 - 05.2014
Appointment Setter
Best Roofing
06.2010 - 04.2012
High School Diploma -
Aaron Academy
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