Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brayhan Pichardo

Miami Gardens,FL

Summary

Dynamic leader with proven success at Chrome, enhancing customer satisfaction and team productivity through expert time management and decision-making. Skilled in fostering a positive environment, demonstrating exceptional customer service and team leadership. Achieved significant improvements in workflow efficiency and employee engagement.

Overview

3
3
years of professional experience

Work History

Manager

Chrome
03.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Supervisor

Amazon
11.2021 - 03.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

Centro Educativo Versalles
Santo Domingo, Dominican Republic
06-2020

Locution

EDOCO
Santo Domingo, Dominican Republic
09-2019

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Positve attitude
  • Active listening skills

Languages

Spanish
Native or Bilingual

Timeline

Manager

Chrome
03.2022 - Current

Supervisor

Amazon
11.2021 - 03.2022

Centro Educativo Versalles

Locution

EDOCO

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Brayhan Pichardo