Brayiannia Young
Spring
Summary
Utilities Customer Service Representative (Utilities CSR)
I am a dedicated, organized and driven individual. I have good interpersonal skills, am an excellent team worker, and I am also reliable and dependable. I often seek knowledge of new and challenging task.
Overview
5
5
years of professional experience
Work History
Peer Advisor
Asurion
Houston
07.2022 - Current
- Collaborated with team members to ensure that each expert was successful.
- Provided support during orientation
Customer Service Representative (CSR)
Asurion
Houston
01.2021 - Current
- Managed high-volume inbound and outbound calls, addressing customer inquiries, concerns, and technical issues.
- Provided troubleshooting assistance for mobile devices, home appliances, and other electronics covered by Asurion's insurance plans.
- Documented all customer interactions and resolutions in the CRM system, ensuring accurate and detailed records.
- Collaborated with cross-functional teams to resolve complex issues and escalate cases when necessary.
- Consistently met and exceeded key performance indicators (KPIs) such as first-call resolution, customer satisfaction, and average handle time.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
2 Years - Linguistics
Lonestar College
Houston, TX 08.2022 - 03/2024
Skills
- Adaptability
- Teamwork
- MS Office
- Ms Excel
- Time management
- Database Management
- Sales
References
- Shana Glover, Supervisor, Asurion, ShanaEGlover@gmail.com, 281-304-1867
- Michelle Landry, CNA, Girling Healthcare, MichellLandry@ymail.com, 504-460-4055
Occupational Licenses Certificates And Training
CPR, State of Texas, 04/01/18
Activities
Asurion Peer Advisor, 2022-2025
Timeline
2 Years - Linguistics
Lonestar College
08.2022 - 03/2024
Peer Advisor
Asurion
07.2022 - Current
Customer Service Representative (CSR)
Asurion
01.2021 - Current