Brayla Garcia
Pagosa Springs,CO
Summary
Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.
Overview
4
4
years of professional experience
Work History
Bathhouse Attendant
The Springs Resort And Spa
165 Hot Springs Blvd.
08.2021 - 12.2023
- Collected payments and issued locker room passes.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Recorded and managed locker assignments and keys.
- Greeted customers and offered them assistance.
- Managed locker room inventory and supplies, replenishing as needed.
- Greeted customers and provided assistance with locating items in store to provide welcoming presence and enhance shopping experience.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Provided recommendations and advice for customers to explore and try different products.
- Processed payments and provided receipts to establish proof of transaction.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
Hostess
Alley House Grille
214 Pagosa St.
01.2021 - 08.2021
- Used cash registers and credit card machines to cash out customers.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Relayed guest comments or suggestions to manager on duty for further action.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Accommodated special seating requests for guests to enhance satisfaction.
- Answered phone calls to take orders, give information and document reservations.
Carhop
Sonic
2501 Eagle Dr.
01.2020 - 01.2021
- Operated headset communication system to take orders quickly and accurately from customers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Completed milkshakes and ice cream desserts for customers.
Education
Diploma -
Goal High School
105 Country Center Dr Suite F03.2020
Skills
- Guest Relations
- Trash Removal
- Cleaning Procedures
- Quality Assurance
- Guest Satisfaction
- Providing Feedback
- Merchandise Sales
- Maintaining Clean Work Areas
- Supply Restocking
Timeline
Bathhouse Attendant
The Springs Resort And Spa
08.2021 - 12.2023
Hostess
Alley House Grille
01.2021 - 08.2021
Carhop
Sonic
01.2020 - 01.2021
Diploma -
Goal High School