Braylin Muldrew
Fort Washington,MD
Summary
Dedicated sales associate skilled in enhancing customer experiences through effective communication and problem resolution. Proven ability to drive sales and maintain organized inventory. Results-driven sales associate with strong expertise in sales techniques and inventory management. Committed to delivering exceptional customer service and fostering team collaboration to achieve sales targets.
Overview
2
2
years of professional experience
Work History
Sales Associate
Lacrosse Unlimited
Alexandria, VA
07.2025 - Current
- Guided customers in selecting lacrosse gear and apparel to meet their needs.
- Operated point-of-sale system for customer transactions.
- Provided product knowledge to enhance customer experience.
- Handled customer inquiries and resolved issues promptly.
- Assisted in promotional events to drive store traffic.
- Helped customers find specific products, answered questions, and offered product advice.
- Welcomed customers and delivered personalized service to enhance shopping experience.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves to maintain sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Designed and organized merchandise displays with signage to maximize customer engagement and promote sales.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Adhered to company initiatives and achieved established goals.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Prepared merchandise for purchase or rental.
Team Member
Tri-Consulting
Washington, DC
06.2024 - 08.2024
- Sweep, mop, and scrub floors; vacuum carpets; empty trash receptacles; clean windows, walls, and ceilings; replenish restroom supplies.
- Executed daily cleaning checklists across various spaces, ensuring thorough sanitation and maintenance.
- Maintained cleanliness in restrooms and public areas.
- Serviced, cleaned and restocked restrooms.
- Operated cleaning equipment such as floor buffers and vacuum cleaners.
- Clean spills or other hazardous materials according to safety protocols; respond to emergency cleaning situations.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Followed safety processes for all manual and electric cleaning equipment.
- Participated in training sessions on cleaning techniques and safety standards.
- Participated in training sessions to strengthen custodial maintenance skills and knowledge.
- Communicated with team members regarding cleaning schedules and tasks.
- Provide assistance to other staff members as requested by supervisor.
- Ensure that all areas of the facility are maintained in a neat and orderly fashion at all times.
- Monitor inventory levels of cleaning supplies and order new items when necessary.
- Disposed of waste and recyclables following safety procedures.
- Handled seasonal maintenance work to keep parking lot and sidewalks free of debris and safety hazards.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Steam-cleaned or shampooed carpets.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Removed snow, leaves, trash, and debris from entrances and walkways, promoting safety and enhancing facility appearance.
- Followed company uniform, performance and security policies with every job.
Education
High School Diploma -
Bishop McNamara High School
District Heights, MD05-2026
Skills
- Sales techniques
- Product presentation
- Inventory management
- Customer service excellence
- Problem resolution
- Team collaboration
- Communication skills
Timeline
Sales Associate
Lacrosse Unlimited
07.2025 - Current
Team Member
Tri-Consulting
06.2024 - 08.2024
High School Diploma -
Bishop McNamara High School