Braylyn Claiborne
Natchitoches,LA
Summary
Experienced Customer Experience Specialist with a successful history of improving customer satisfaction levels at Concentrix. Skilled in managing CRM software and resolving complaints effectively. Consistently contributed to enhancing the overall customer experience through seamless collaboration with cross-functional teams. Strong problem-solving abilities and a commitment to client advocacy. Achieved significant improvements in service delivery, benefiting both the organization and its valued customers.
Overview
3
3
years of professional experience
Work History
Customer Experience Specialist
Concentrix
10.2023 - 12.2024
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Utilized CRM software to track interactions with customers, ensuring accurate records for future reference or dispute resolution purposes.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
Healthcare Customer Service Representative
Alorica
03.2023 - 03.2024
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Care Specialist
Assurant
07.2021 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with cross-functional teams to ensure seamless service delivery for customers.
- Managed difficult customer situations with empathy and understanding, ultimately defusing tensions and finding mutually agreeable resolutions.
- Maximized customer satisfaction by organizing Product or Service repairs, replacements and deliveries.
Education
Natchitoches Central High School
05.2021
Skills
- CRM software
- Request management
- Client advocacy
- Trend monitoring
- Data management
- Data entry
- Call center operations
- Customer service
- Complaint resolution
- Computer skills
- Billing adjustments and refunds
- De-escalation techniques
- Problem resolution
Timeline
Customer Experience Specialist
Concentrix
10.2023 - 12.2024
Healthcare Customer Service Representative
Alorica
03.2023 - 03.2024
Customer Care Specialist
Assurant
07.2021 - 02.2023
Natchitoches Central High School