Summary
Overview
Work History
Education
Skills
Certification
Community Service Experience
Additional Information
Timeline
Generic

Bre Nickelson

Bismarck,ND

Summary

Dedicated and reliable professional with proven strengths in customer service, training, and management. Quick learner of new computer systems and adept at adapting to changing environments, ensuring seamless operations. Friendly and knowledgeable team player committed to exceeding customer satisfaction. Open to relocation opportunities and ready to contribute effectively in diverse settings.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Patient Access Representative Preceptor

Sandford
Bismarck, ND
06.2024 - Current
  • Developed and implemented educational plans tailored to individual new employee needs.
  • Facilitated seamless front desk operations, contributing to patient satisfaction by efficiently managing appointment scheduling and responding to inquiries.
  • Validated patient insurance details and processed co-pays and payments for services rendered.

Jewelry Consultant

Signet Jewelers - Field
Bismarck, ND
08.2018 - Current
  • Assisted guests in selecting ideal items for special occasions. Utilized interpersonal skills to identify customer needs. Consistently achieved sales targets.
  • Oversaw paperwork and organizational tasks in the store through proficient use of Microsoft Office. Developed spreadsheets and charts to enhance data management. Handled store email correspondence and addressed relevant inquiries. Addressed technical issues related to computers and POS systems to ensure smooth operations.
  • Executed planogram implementation and upheld case tidiness for optimal merchandising.

President/Founder

For The People
Minot, ND
06.2020 - 01.2023
  • Led community engagement efforts to foster unity among Minot residents. Championed human rights advocacy for diverse populations. Developed programs specifically for women, people of color, LGBTQI+ individuals, and allies to enhance support and inclusion.
  • We put on events to raise awareness about current issues and create unity in our community. Our past events include the BLM protest/vigil and the Juneteenth celebration.
  • Coordinated event schedules and logistics with board members. Assisted in managing social media platforms and fundraising initiatives.

Executive Board Member, Secretary

North Dakota Human Rights Coalition
Fargo, ND
08.2020 - 08.2022
  • The North Dakota Human Rights Coalition works to effect change so that all people in North Dakota enjoy full human rights.
  • We're a broad-based coalition of individuals and organizations with an interest in the furtherance of human rights in North Dakota. We work toward the enhancement of human rights in North Dakota through information, education and legislative action.
  • As secretary, I recorded all meetings and as an executive board member I helped make decisions and organize our ventures.

Elite Service Agent

Delta Vacations
Minot, ND
04.2021 - 06.2022
  • Remotely provide support and complete service functions for our customers with a focus on STAR Elite agencies via telephone or online chat. Professionally assist customers with modifications, payments, and written communication.
  • Delivered exceptional customer service, resolving inquiries and ensuring satisfaction for vacation packages.
  • Facilitated live chat support, guiding customers through website navigation to resolve reservation errors and address emergency situations prior to vacations.

Supervisor

The Learning Tree
Minot, ND
11.2019 - 09.2020
  • Supported children aged 3 months to 6 years in learning and development activities. Maintained classroom supplies and resources to facilitate effective teaching. Mediated conflicts among staff and communicated updates to parents to foster positive relationships.
  • Cultivated a nurturing, child-friendly environment that fostered social and emotional growth.
  • Facilitated essential educational programming for children, enhancing learning experiences.

Nanny

Self owned operation
Bismarck, ND
11.2015 - 10.2018
  • Provided a welcoming, child-friendly environment, which encouraged social and emotional development
  • Coordinated essential educational programming with children.
  • Planned and implemented children's daily routines
  • Improved developmental and communication skills

Lead Area Supervisor

Kohl's
Bismarck, ND
01.2013 - 11.2015
  • Led the establishment and maintenance of high-traffic displays, contributing to increased sales performance. Collaborated with store management to ensure effective execution of planograms. Educated customers on merchandise features and operational use. Maintained comprehensive knowledge of current promotions, payment policies, exchange protocols, and security measures. Advised customers on product selections that aligned with their individual style and body shape. Strategically positioned signage to enhance product visibility and promote sales initiatives.

Server

Olive Garden
Bismarck, ND
10.2011 - 08.2012
  • Assisted guests with making menu choices in an informative and helpful fashion. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Appropriately suggested additional items to customers to increase restaurant sales. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.

Server

PARADISO MEXICAN RESTAURANT
Minot, ND
12.2009 - 09.2011
  • Welcomed and acknowledge all guests in a friendly, service-oriented manner. Inquired about guest satisfaction. Delivered exceptional, friendly and fast service. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
  • Successfully helped the restaurant transition to new location.

Education

High School Diploma -

Minot High School
Minot, ND
01-2009

Skills

  • Training/Mentoring
  • Retail/Office Management
  • Team Leadership
  • Organizational skills
  • Microsoft Office
  • Phone and email etiquette
  • Customer Service/Upselling
  • Early Childhood Education

Certification

DCA Certified

Community Service Experience

  • Sanford Health Equity and Experience, Vice Chairperson, Bismarck, ND, 2026, We are deeply committed to advancing the well-being of all individuals and communities and recognize the importance of ensuring equal access to quality care, regardless of background, and the opportunity to live healthy, fulfilling lives. We are working to improve the health of all people and reduce disparities that affect vulnerable communities. Our efforts to address gaps in health care are rooted in the belief that every individual should have access to health care services and support that allow them to be their healthiest. We are proud to support programs and initiative that strengthen communities and promote health equity. We can create lasting change through our work and dedication to the health of those we serve.
  • For The People, President/Founder, Minot, ND, 2020-2023, Our organization was founded with the mission of uniting the Minot community while advocating for the protection and advancement of human rights. As a nondenominational, community-driven group, we were committed to creating inclusive spaces, particularly for women, people of color, LGBTQI+ individuals, and allies. We organized events that raised awareness about pressing social issues and promoted solidarity across diverse groups. Notable past events included a Black Lives Matter vigil and the first Juneteenth celebration in Minot.
  • North Dakota Human Rights Coalition, Executive Board Member, Secretary, Fargo, ND, 2020-2022,The North Dakota Human Rights Coalition worked to effect change so that all people in North Dakota could enjoy full human rights. It was a broad-based coalition of individuals and organizations committed to advancing human rights across the state. The coalition promoted these efforts through information-sharing, education, and legislative action. As secretary, I recorded all meetings, and as a member of the executive board, I helped make organizational decisions and coordinate initiatives.

Additional Information

Authorized to work in the US for any employer

Timeline

Patient Access Representative Preceptor

Sandford
06.2024 - Current

Elite Service Agent

Delta Vacations
04.2021 - 06.2022

Executive Board Member, Secretary

North Dakota Human Rights Coalition
08.2020 - 08.2022

President/Founder

For The People
06.2020 - 01.2023

Supervisor

The Learning Tree
11.2019 - 09.2020

Jewelry Consultant

Signet Jewelers - Field
08.2018 - Current

Nanny

Self owned operation
11.2015 - 10.2018

Lead Area Supervisor

Kohl's
01.2013 - 11.2015

Server

Olive Garden
10.2011 - 08.2012

Server

PARADISO MEXICAN RESTAURANT
12.2009 - 09.2011

High School Diploma -

Minot High School
Bre Nickelson