Brea King
Fernley,NV
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Enthusiastic receptionist that communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks.
Overview
1
1
year of professional experience
Work History
Cashier/Sales Associate
Bobo's Ski and Patio
Reno, NV
10.2023 - Current
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Coordinated with other departments when additional support was needed during peak hours.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Provided accurate information about products, prices and services.
Personal Assistant
Dr. Lawerence Davis
Reno, NV
12.2022 - Current
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Managed office supplies inventory and placed orders when necessary.
- Assisted with special projects as needed by researching topics, organizing data, summarizing findings..
Receptionist
Power Health Chiropractic
Reno, NV
07.2023 - 10.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Office Manager
Davis Chiropractic
Reno, NV
12.2022 - 07.2023
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Education
Associate of Arts - Medical Administration
Nevada Career Academy
Sparks, NV11-2004
Skills
- Drawer balancing
- Payment Processing
- POS Systems
- Complex Problem-Solving
- Returns processing
- Customer Service
- Customer Assistance
- Payment Collection
- Inventory Management
- Report Preparation
- Payment posting
- Cleaning and sanitizing
- Organizational abilities
- Issue Resolution
- Conflict Resolution
- Cash Management
- Records Maintenance
- Billing support
- HIPAA Compliance
- Medical Terminology
- Insurance Verification
- Appointment Setting
- Medical Records Management
- Front Desk Operations
- Microsoft Office
- Office Administration
References
References available upon request.
Timeline
Cashier/Sales Associate
Bobo's Ski and Patio
10.2023 - Current
Receptionist
Power Health Chiropractic
07.2023 - 10.2023
Personal Assistant
Dr. Lawerence Davis
12.2022 - Current
Office Manager
Davis Chiropractic
12.2022 - 07.2023
Associate of Arts - Medical Administration
Nevada Career Academy
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