Breahlyn Francis
Mobile,AL
Summary
Well-qualified leasing consultant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Lineage Logistics LLC
Mobile, AL
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Leasing Consultant
Foshee Residential
Mobile, AL
11.2022 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
Accounting Assistant
FRSTeam Of The Gulf Coast/ Louisiana
Summerdale, AL
07.2021 - 11.2022
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Used accounting software to prepare weekly and monthly financial reports.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
Call Center Representative
Alorica
Mobile, AL
05.2019 - 07.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
Education
High School Diploma -
Mattie T Blount High School
Eight Mile, AL05.2019
Skills
- Customer Service
- Fair Housing Regulations
- Fair housing policies
- Building rapport
- Customer service expertise
- Organizational capabilities
- Lease Agreements
- File Management
- CRM Software
- Leasing and sales
- Phone and Email Etiquette
- Application processing
Timeline
Customer Service Representative
Lineage Logistics LLC
06.2024 - Current
Leasing Consultant
Foshee Residential
11.2022 - Current
Accounting Assistant
FRSTeam Of The Gulf Coast/ Louisiana
07.2021 - 11.2022
Call Center Representative
Alorica
05.2019 - 07.2021
High School Diploma -
Mattie T Blount High School