Hannah Johnson
Mobile,AL
Summary
Sales professional equipped with robust background in fostering client relationships and achieving sales targets. Known for strong focus on teamwork and delivering results. Adaptable to changing market conditions and skilled in persuasive communication and strategic planning.
Overview
6
6
years of professional experience
Work History
Sales Representative
CarMax
Mobile, AL
11.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
Time Keeper
Alabama State Docks
09.2022 - 11.2024
- Verified timekeeping records and handled any discrepancies with employees.
- Checked accrued hours against listed hours for leave time.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Maintained detailed records of employee attendance, including sick days, vacation time, and overtime hours.
- Facilitated smooth transitions during staffing changes by promptly updating schedules and communicating adjustments to relevant parties.
- Researched and resolved time discrepancies.
- Ensured compliance with labor laws and company policies by monitoring hours worked and flagging potential violations for resolution.
- Provided essential support during audits by maintaining thorough documentation of timekeeping procedures and records.
- Reduced payroll errors by meticulously reviewing timesheets and resolving discrepancies before final submission.
- Upheld the highest standards of confidentiality when handling sensitive employee information, earning a reputation for trustworthiness and professionalism.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Supported human resources initiatives by collaborating closely with HR personnel on various tasks related to workforce management.
- Served as a trusted resource for employees seeking clarification on pay-related matters, fostering positive relationships among staff members.
- Streamlined timekeeping processes by implementing efficient software solutions and training staff on their use.
Administrative Assistant
Southern Cargo
Mobile, AL
06.2021 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Technician Assistant
Mobile Infirmary Medical Center
Mobile, AL
05.2019 - 06.2021
- Assisted technicians in complex tasks, resulting in increased efficiency and reduced downtime.
- Participated in ongoing training sessions to stay current with industry trends and advancements.
- Contributed to the reduction of repair costs through proactive identification of potential issues.
- Assisted in conducting routine inspections of systems/equipment being serviced—identifying any anomalies or potential risks for immediate action before they escalated into more significant problemsissues.
- Demonstrated strong problem-solving skills by quickly identifying issues and implementing solutions to minimize downtime during repair processes.
- Enhanced equipment functionality by performing regular maintenance and repairs.
- Supported the completion of projects on time by efficiently managing tasks and resources.
- Collaborated with team members to optimize workflow processes and improve overall productivity.
Education
Associate - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL05.2021
High School Diploma -
Murphy High School
Mobile, AL05.2019
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Product and service knowledge
- Sales presentations
- Sales closing
- Sales strategy development
- Complex Problem-solving
- Sales development
- Product and service sales
- Customer retention
- Client service
- Negotiation tactics
- Upselling and cross selling
- Objection handling
- Relationship selling
- Sales consultation
- Process improvement
Timeline
Sales Representative
CarMax
11.2024 - Current
Time Keeper
Alabama State Docks
09.2022 - 11.2024
Administrative Assistant
Southern Cargo
06.2021 - 09.2022
Technician Assistant
Mobile Infirmary Medical Center
05.2019 - 06.2021
Associate - Medical Billing And Coding
Ultimate Medical Academy
High School Diploma -
Murphy High School