Breana Dickinson
Fairhope,AL
Summary
I am a highly motivated stay-at-home mom looking to enter back into the workforce. I have stayed at home with my children for the past six years. In that time, I have been dedicated to raising my daughters to be well-rounded individuals. In my spare time, I take secondary language lessons and volunteer as a three-year-old teacher in our church's kids' ministry.
Overview
12
12
years of professional experience
Work History
Stay at Home Mom
Self Employed
Spanish Fort, AL
05.2019 - Current
- Managed household responsibilities, including but not limited to housekeeping, childcare and budgeting
- Developed strong organizational skills
- Improved upon my time management skills
- Organized activities for my kids, taking them to mandatory things like school, and encouraging them to become involved in extracurricular activities and community events
- Homeschooled my youngest child for one year
Customer Service Manager
Lad Drago State Farm
Spanish Fort, Alabama
04.2014 - 05.2019
- Worked my way up from front desk associate to customer service manager
- In charge of customer retention and complaints
- Helped other team members with strategies to enhance their customer service interactions
- Handled end of day money reconciliation and bank deposits
- Collaborated with claims adjusters to ensure our customer's satisfaction with the handling of their claims
- Assisted sales team members with submitting insurance applications
Appointment Coordinator
Bit and Spur Animal Hospital
Mobile, Alabama
09.2013 - 03.2014
- Scheduled appointments for clients
- Ensured proper coordination with the veterinarians' schedules
- Handled vaccination appointment reminders to be mailed to clients
- Greeted clients and their pets with a comforting, friendly demeanor
- Educated myself on the products sold at the veterinary office to ensure proper information being given to clients
Education
Business Management
Troy University
Troy, AL07-2013
Advanced Honors Diploma
Monroe Academy
Monroeville, AL05-2009
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Time management
- Problem solving
- Organizational skills
Timeline
Stay at Home Mom
Self Employed
05.2019 - Current
Customer Service Manager
Lad Drago State Farm
04.2014 - 05.2019
Appointment Coordinator
Bit and Spur Animal Hospital
09.2013 - 03.2014
Business Management
Troy University
Advanced Honors Diploma
Monroe Academy