Breana Hernandez
Walmart
Greeley,CO
1
Certification
3
years of professional experience
Customer-focused professional with experience in deli service and call center support. Skilled in handling special requests, resolving customer needs, and maintaining clean, organized workspaces. Known for trustworthy behavior, strong work ethic, and steady support of daily operations.
Work History
Deli Clerk
9 Months- Prepared deli items while following food safety and sanitation standards.
- Sliced meats and cheeses accurately to customer specifications
- Packaged, labeled, and displayed products for fresh presentation
- Assisted customers with product selections and special requests
- Rotated inventory to support freshness and reduce waste
- Cleaned slicers, prep surfaces, and service areas throughout shift
- Monitored refrigerated cases for proper temperatures and product quality
- Replenished supplies and maintained organized backroom storage
Tele Tech
11 Months- Responded to customer inquiries through phone, email, and chat with accurate, professional communication.
- Resolved billing, order, and account issues while maintaining service quality and policy compliance.
- Adapted quickly to changing priorities, service standards, and customer needs.
- Collaborated with team members to improve response times and support daily service operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
GED
Skills
Service excellence
Cleanliness and sanitation
Dependable conduct
Work ethic
Honesty and integrity
Inventory management
Customer service
Safe food handling practices
Sanitation practices
Food preparation
Food safety
Certification
- food handling certificate Training
Timeline
Deli Clerk
Walmart
06.2024 - 03.2025Read More
Tele Tech
Heather
03.2022 - 02.2023Read More
Notrhtridge
GED
Read More