BREANA HILL NELSON
Gilbert,AZ
Summary
Self-motivated professional with strong academic performance and proven experience in administrative support. Possesses excellent communication and multitasking skills, thriving in team-oriented environments. Background includes fast-paced restaurant work and effective handling of demanding customer interactions. Actively pursuing new opportunities for skill enhancement and career growth.
Overview
6
6
years of professional experience
Work History
Costumer Service
Great Wolf Lodge Resort
Scottsdale, AZ
01.2023 - 07.2025
- Increased customer service ratings through personable service.
- Provided excellent customer service throughout the entire event planning process.
- Provided excellent customer service to subscribers and businesses.
- Streamlined operations by implementing efficient customer service processes and procedures.
Cashier, Hostess, Busser
Dennys
Litchfield, AZ
09.2021 - 10.2022
- Processed over 30 transactions per shift; redeemed gift cards. Demonstrated knowledge of menu offerings and current offers to book customer interest. Balanced the register at the end of each shift, accounting for discrepancies.
- Share knowledge of menu items based on customer tastes; promote food and beverage combinations. Collect payments, keep tables clean and update customers on wait and times.
- Decreased customer wait times by 15% after performing quick cleanin. Duties of tables and silverware. Set up tables and chairs according to the restaurant's policies. Assisted hosts and hostesses in seating customers with reservation. Keeping the tables ready for incoming guests.
Demolition
Phoenix, AZ
05.2019 - 08.2020
- Participated in broad range of construction projects involving demolition, site maintenance and clean up.
Education
Dental Hygiene
Dental Assistant School
Glendale, AZHigh School Diploma -
Red Mountain
05.2025
Skills
- Service excellence
- Food industry knowledge
- Precision and accuracy
- Communication abilities
Timeline
Costumer Service
Great Wolf Lodge Resort
01.2023 - 07.2025
Cashier, Hostess, Busser
Dennys
09.2021 - 10.2022
Demolition
05.2019 - 08.2020
Dental Hygiene
Dental Assistant School
High School Diploma -
Red Mountain