Sanie Dauti
Tirane,Albania
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level Flight Cabin Member position to help launch career while achieving company goals. Also resourceful professional highly skilled in customer service and building lasting relationships. Team player offering dynamic personality and extensive background in data entry, telephone support and records oversight.
Overview
1
1
year of professional experience
Work History
Costumer Service
Fear Sh.p.k
Tirana, Albania
11.2021 - 05.2023
- Answered customer inquiries and resolved customer issues in a timely manner.
- Provided technical support to customers via phone, email, and web chat.
- Assisted with product returns, exchanges, refunds, order cancellations, and other related tasks.
- Processed orders received from customers via telephone or online channels accurately.
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
- Resolved customer complaints or answered customers' questions.
Education
Bachelor of Science - Textile Engineering
Polytechnic University of Tirana
Mother Teresa Square Tirana 09.2021
Skills
- Issue Resolution
- Customer Needs Assessment
- Shipping and Receiving Understanding
- Telephone Etiquette
- Customer Service Excellence
- Workflow Optimization
- Meeting Coordination and Support
- Relationship Building
- Customer Service
Personal Information
- Age: 24 years old
- Height: 170 cm
- Weight: 56 kg
- Status: Single
Languages
English
Full Professional
Timeline
Costumer Service
Fear Sh.p.k
11.2021 - 05.2023
Bachelor of Science - Textile Engineering
Polytechnic University of Tirana
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