Jovanca Garcia
Orlando,FL
Summary
Highly skilled in Operations Customer Service with a strong background in managing complex operational procedures and delivering top-notch customer service. Strengths include process optimization, problem-solving, and team leadership. Proven track record of driving performance improvement by streamlining operations and maximizing customer satisfaction.
Overview
4
4
years of professional experience
Work History
Costumer Service
OCPS
Orlando, FL
08.2022 - 04.2025
- Attended to customer service issues.
- Provided customer service to ensure guest satisfaction.
- Provided customer service to ensure satisfaction.
- Provided customer service support when needed.
- Assisted customers and provided excellent customer service.
- Provided excellent customer service to all guests.
- Provided excellent customer service during deliveries.
- Greeted clients and provided excellent customer service.
- Resolved customer service issues quickly and effectively.
- Provided customer service support to existing clients.
- Maintained high levels of customer service satisfaction.
- Operated cash registers and provided customer service.
Costumer Service
restaurante la chef juana
Orlando, FL
02.2021 - 06.2022
- Attended to customer service issues.
- Provided customer service to ensure guest satisfaction.
- Greeted guests and provided exceptional customer service.
- Greeted patrons and provided excellent customer service.
- Provided customer service support when needed.
- Provided customer service to ensure satisfaction.
- Provided technical support for customer service representatives.
- Provided excellent customer service during deliveries.
- Developed solutions to improve customer service experience.
- Resolved customer service issues quickly and effectively.
- Greeted customers and provided friendly customer service.
- Provided excellent customer service to subscribers.
- Provided courteous customer service throughout deliveries.
- Provided excellent customer service to patrons.
- Provided customer service to ensure customer satisfaction.
- Maintained high levels of customer service satisfaction.
Education
Lic.Industrial Psicology - Yes
Universidad Militar Del Caribe (Unicaribe)
Dominican Republic, Independence Avenue06-2008
Secretaria Ejecutiva Computarizada - Yes
Innafotec
Dominican Republic,Gazcue Gran Santo Domingo12-1999
High School Diploma -
Colegio Nstra. Senora Del Perpetuo Socorro,F.A.D.
Fuerza Aerea Dominicana, San Isidro, Sto. Dgo.Este01-1998
Skills
- Customer service
- Technical support
- Issue resolution
- Cash handling
- Sales processing
- Customer relationship management
Timeline
Costumer Service
OCPS
08.2022 - 04.2025
Costumer Service
restaurante la chef juana
02.2021 - 06.2022
Lic.Industrial Psicology - Yes
Universidad Militar Del Caribe (Unicaribe)
Secretaria Ejecutiva Computarizada - Yes
Innafotec
High School Diploma -
Colegio Nstra. Senora Del Perpetuo Socorro,F.A.D.
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