Silvia Esperanza
Indianapolis,IN
Overview
2
2
years of professional experience
Work History
Costumer Service
El Paisano Warehouse
04.2021 - 08.2023
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Researched issues with shipments, product damage and incorrect product amounts.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
High School Diploma -
Ben Davis High School
Indianapolis, IN05.2019
Skills
- Conflict Resolution Techniques
- Employee Timesheet Processing
- Cash Handling
- New Hire Orientation
- Customer Service and Assistance
- Issue Resolution
- Client Relationships
- Special Assignments
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Costumer Service
El Paisano Warehouse
04.2021 - 08.2023
High School Diploma -
Ben Davis High School