Breana Jones
Austin,TX
Summary
Dynamic professional with over 16 years of diverse customer service experience, complemented by strong administrative and data entry skills. Proven expertise in medical settings as a nutrition operator and patient care coordinator, along with extensive front desk administration and insurance referral management. A solid background in various industries, including physical therapy and beauty services, enhances adaptability and performance in fast-paced environments. Highly proficient in advanced computer applications with a typing speed of 60 WPM, certified in multiple platforms such as Salesforce and CMS, Oracle, ensuring efficient operations and exceptional client interactions.
Overview
13
13
years of professional experience
Work History
Biller
Mood Media
Austin, TX
10.2024 - Current
- Processed and issued invoices accurately to ensure timely client billing.
- Managed accounts receivable to maintain healthy cash flow for operations.
- Collaborated with cross-functional teams to resolve billing discrepancies efficiently.
- Implemented improvements in invoicing workflows, enhancing accuracy and efficiency.
- Work with oracle systems.
- Reviewing documents and invoices, gathering all necessary information to bill out to the client.
- Work with third party clients.
- Data entry, Payments, Disputes, emailing ect.
Financial Advisor Tier 2 (Call Center Remote)
Nordstrom Card Services/TD Bank
12.2024 - 07.2025
- Customer service, pay by phone, billing, reviewing statements, transactions, balances, Disputes, Fraud, Lost and stolen, replacement cards, Troubleshooting online login issues, reviewing Credit applications, Helping finish credit applications, Approving/Declining Credit applications, Reviewing credit bureau reports, credit limit increases and decreases, account store look ups, authorizations, adjusting fees, late fees, interest fees, answering calls, sending emails, answering questions, etc.
CSR (Call center Remote)
Tiffs Treats
09.2022 - 10.2024
- Customer service, call center, answering calls outbound and inbound, taking orders, dispatching drivers, calling the stores, tracking orders (google mapping) editing orders, taking payments, solving solutions, escalations, sending emails, etc.
Receptionist
Finleys Barbershop
07.2021 - 10.2022
- Customer service, front desk, checking clients in and out. opening and closing the shop, taking payments setting up appointments and incoming and outbound calls, inventory, restocking shelves, feeling out orders on products, cleaning, laundry, setting up schedules, etc.
Guest Care/Front Desk
Ruiz Salon
03.2019 - 12.2020
- Front desk duties, customer service, management duties, checking clients in and out Booker system, scheduling appointments, retail, answering phone calls, inventory, sales, sending out emails, rebooking appts, housekeeping, customer service.
Patient Care Coordinator/Front Desk
Texas Physical Therapy Specialist Clinic
07.2018 - 03.2019
- Front Desk Duties, Customer Service, Verifying insurance, medical records faxing and receiving referrals, Calling patients to schedule, taking new patient info, Calling physicians, nurses, collecting information, answering phones, scheduling, checking customers in and out, etc.
Consumer Success Rep
Realtor.com
01.2016 - 01.2018
- Customer service, Sales, Coordinator for Real Estate Brokerage, Outbound and Inbound calling getting information from Clients, setting up appointments to meet with real estate agents, 1st time home buyers or looking to buy a new home, investment properties, vacation homes or rent to own.. Putting them in touch with Loan officers to get Pre-approved for A mortgage and helping Clients get there credit repaired with our Credit Solutions Team Lexington Law, Call Center, Sending out emails, SMS Notifications reaching out to Real Estate Agents or Lenders.
- Call center remote and in person
Customer Support
HomeAway (Expedia)
02.2014 - 06.2016
- Customer service, marketing, admin, office work, inbound and outbound calls, call center, talking to property owners helping them set up their properties online, marketing, billing, answering general customer support questions, helping with bookings, payment options, rates, finding solutions to problems, tech support issues, marketing, talking to travelers helping them book properties, etc.
- Call center
Customer Service Representative
City of Austin (Austin Energy)
01.2013 - 01.2014
- Call Center, Handling Calls, Handling Billing and Accounts in CCANDB, Billing and Utility Questions, Starting, transferring and stopping service, Faxing and Emailing Bills, Letter of Credit, Customer Service, Etc.
- Contract 12 month
- Call center
Education
High School Diploma -
William B. Travis High School
01-2011
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Austin Community College
01-2013
Skills
- Billing
- Data entry proficiency
- Regulatory compliance
- Invoice processing
- Customer service
- Accounts receivable
- Payments
- Disputes
- Problem-solving
- Multitasking and organization
- Attention to detail
- Team collaboration
- Billing systems and software
- Verbal and written communication
Timeline
Financial Advisor Tier 2 (Call Center Remote)
Nordstrom Card Services/TD Bank
12.2024 - 07.2025
Biller
Mood Media
10.2024 - Current
CSR (Call center Remote)
Tiffs Treats
09.2022 - 10.2024
Receptionist
Finleys Barbershop
07.2021 - 10.2022
Guest Care/Front Desk
Ruiz Salon
03.2019 - 12.2020
Patient Care Coordinator/Front Desk
Texas Physical Therapy Specialist Clinic
07.2018 - 03.2019
Consumer Success Rep
Realtor.com
01.2016 - 01.2018
Customer Support
HomeAway (Expedia)
02.2014 - 06.2016
Customer Service Representative
City of Austin (Austin Energy)
01.2013 - 01.2014
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Austin Community College
High School Diploma -
William B. Travis High School