Maria Isabel Contreras-Vejar
El Paso,TX
Summary
Dynamic billing professional with expertise in payment tracking and dispute resolution, honed at Grace Personal Assistance Services. Proven ability to enhance efficiency through streamlined processes and exceptional service excellence. Adept at managing patient information and ensuring regulatory compliance, fostering strong relationships with clients and colleagues alike.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Biller
Grace Personal Assistance Services
El Paso, TX
07.2022 - Current
- Assisted in data entry for billing transactions, ensuring accuracy and timely processing.
- Supported team in reconciling discrepancies between invoices and payments.
- Learned to utilize billing software to track payments.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Collaborated with colleagues to streamline billing procedures for enhanced efficiency.
- Maintained organized records of billing documents to facilitate easy retrieval and audits.
- Determined proper codes for medical records and patient services.
- Followed up with appropriate parties to obtain prompt payments.
- Collaborated with other departments for accurate invoicing and prompt resolution of discrepancies.
Administrative Assistant
Polar Air
Pharr, TX
03.2022 - 07.2022
- Managed office communications, ensuring timely responses to internal and external inquiries.
- Streamlined document management processes, enhancing retrieval times and reducing redundancies.
- Assisted in preparing reports and presentations, maintaining high standards of accuracy and clarity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Returns Associate
DISH
El Paso, TX
01.2021 - 05.2021
- Processed customer returns efficiently, ensuring timely resolution and adherence to company policies.
- Coordinated logistics for returned items, optimizing workflow and reducing processing time.
- Implemented quality checks on returned products, maintaining high standards of accuracy and consistency.
- Assisted in training new associates on return procedures and system navigation.
- Analyzed return patterns to identify trends, contributing to inventory management improvements.
- Unloaded, inspected, and stored damaged and returned products.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Documented returned product details in [Software] inventory tracking system.
Usher
TruTEMPS Staffing Group
El Paso, TX
10.2017 - 05.2021
- Guided patrons to seating areas, enhancing customer experience and event flow.
- Assisted in crowd management, ensuring safety and compliance with venue regulations.
- Facilitated smooth entry processes by verifying tickets and managing queues efficiently.
- Collaborated with team members to coordinate event logistics and support operational needs.
- Trained new staff on ushering procedures, promoting consistency in service delivery.
- Resolved guest inquiries promptly, fostering positive relationships and satisfaction.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
Education
Bachelor of Arts - Finance
The University of Texas Rio Grande Valley
Edinburg, TX12-2026
Associate of Arts - Business, Economics, And Accounting
El Paso Community College
El Paso, TX12-2023
High School Diploma -
Americas High School
El Paso, TX05-2019
Skills
- Billing
- Data entry proficiency
- Regulatory compliance
- Billing and invoicing oversight
- Payment tracking
- Posting charges
- Insurance billing procedures
- Dispute resolution
- Spreadsheet management
- Patient information management
- Service excellence
Certification
- Vesta Training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Biller
Grace Personal Assistance Services
07.2022 - Current
Administrative Assistant
Polar Air
03.2022 - 07.2022
Returns Associate
DISH
01.2021 - 05.2021
Usher
TruTEMPS Staffing Group
10.2017 - 05.2021
Bachelor of Arts - Finance
The University of Texas Rio Grande Valley
Associate of Arts - Business, Economics, And Accounting
El Paso Community College
High School Diploma -
Americas High School