Breana Klein
Mesa,AZ
Summary
Dynamic manager with a proven track record at SUBWAY® Restaurants, excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and staff training, achieving significant improvements in customer satisfaction. Skilled in conflict resolution and performance management, fostering a collaborative work environment that drives results. I’ve obtained MVP of the year, Manager of the year and Best in controllables of the year.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
SUBWAY®Restaurants
Mesa, AZ & Gilbert AZ
05.2025 - Current
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained and mentored team members on customer service best practices.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Implemented new promotional strategies to enhance customer engagement and increase sales.
- Maintained high levels of cleanliness and organization in food preparation areas.
- Coordinated staff schedules to optimize labor resources and meet peak demand times.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Assistant Manager
Planet Fitness
Mesa, AZ
07.2024 - 02.2025
- Assisted in daily operations to enhance member experience and maintain facility standards.
- Coordinated staff schedules to ensure adequate coverage and operational efficiency.
- Implemented onboarding processes for new team members, fostering a supportive training environment.
- Monitored inventory levels, placing orders to maintain stock of fitness equipment and supplies.
- Conducted regular inspections of gym areas, ensuring cleanliness and compliance with health regulations.
- Resolved member inquiries and concerns promptly, enhancing overall customer satisfaction.
- Collaborated with management on strategic initiatives aimed at improving club performance and revenue growth.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Manager
Subway
Tempe, AZ
09.2020 - 11.2024
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained and mentored team members on customer service best practices.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Implemented new promotional strategies to enhance customer engagement and increase sales.
- Maintained high levels of cleanliness and organization in food preparation areas.
- Coordinated staff schedules to optimize labor resources and meet peak demand times.
- Developed training materials that improved onboarding processes for new employees.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Debt Collector
Recovery Debt Llc
10.2013 - 12.2014
- Managed communication with clients to negotiate payment plans and resolve outstanding debts.
- Conducted research on account status and payment history using proprietary software tools.
- Documented interactions and updates in compliance with industry regulations and company policies.
- Utilized collection software to track accounts and streamline processes.
- Analyzed account data to identify trends and improve collection efforts.
- Implemented process improvements to increase overall recovery rates.
- Collected on delinquent accounts to reduce overdue balances.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
Education
Associates In Psychology - Psychology
University of Phoenix
Tempe, AZ08.2015
High School Diploma -
Basha High School
Gilbert, AZ2009
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Performance management
- Shift scheduling
- Policy implementation
- Conflict resolution
Certification
Serenade managers food handlers card
CPR and first aid certificate
Timeline
Manager
SUBWAY®Restaurants
05.2025 - Current
Assistant Manager
Planet Fitness
07.2024 - 02.2025
Manager
Subway
09.2020 - 11.2024
Debt Collector
Recovery Debt Llc
10.2013 - 12.2014
Associates In Psychology - Psychology
University of Phoenix
High School Diploma -
Basha High School