Breana Leavy
Pearland
Summary
Dynamic customer service professional with a proven track record at Bswift, excelling in conflict resolution and active listening. Adept at enhancing customer satisfaction through effective complaint resolution and data entry skills. Committed to fostering positive relationships and driving team success in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
ResultsCX
Cabin Cleaner
G2
Security Officer
Allied Universal Security Services
Home Health Aide
Citizen Care Home Health
09.2019 - Current
Customer Service Representative
Bswift
11.2023 - 07.2025
- Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
- Handled customer complaints efficiently, resolving issues to maintain positive relationships and loyalty.
- Collaborated with team members to improve service delivery and streamline support processes.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
EVS Housekeeper
Memorial Hermann
09.2022 - 10.2024
- Supported team members in achieving daily cleaning objectives.
- Adapted quickly to varying schedules and changing priorities.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Reduced cross-contamination risks by properly disposing of hazardous waste materials according to facility guidelines.
Ramp Agent
Alliance Ground Internationa
05.2023 - 09.2024
- Loaded and unloaded baggage, ensuring proper handling of cargo.
- Conducted safety checks on equipment before use to maintain compliance.
- Collaborated with team members to streamline boarding processes and reduce delays.
- Monitored weather conditions to adapt logistics plans accordingly during operations.
- Maintained accurate records of baggage handling and equipment usage for reporting purposes.
- Guided aircraft into and out of parking positions using hand signals.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
EVS Housekeeper
Memorial Hermann
01.2021 - 09.2022
- Maintained cleanliness and sanitation standards in assigned areas.
- Assisted with restocking supplies to ensure operational efficiency.
- Operated cleaning equipment safely and effectively as directed.
- Followed safety protocols to minimize risks during cleaning tasks.
- Reported maintenance issues promptly to ensure facility upkeep.
- Developed understanding of best practices for infection control measures.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Supported overall patient satisfaction by addressing their housekeeping concerns promptly and professionally.
Education
High School Diploma -
Worthing High School
Houston, TX05.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Conflict resolution
- Computer proficiency
- Complaint resolution
- Microsoft Excel
- Professional telephone demeanor
- Customer satisfaction measurement
- Microsoft outlook
- Call center operations
- Product knowledge
- Call management
- Team development
- Order processing
Timeline
Customer Service Representative
Bswift
11.2023 - 07.2025
Ramp Agent
Alliance Ground Internationa
05.2023 - 09.2024
EVS Housekeeper
Memorial Hermann
09.2022 - 10.2024
EVS Housekeeper
Memorial Hermann
01.2021 - 09.2022
Home Health Aide
Citizen Care Home Health
09.2019 - Current
Customer Service Representative
ResultsCX
Cabin Cleaner
G2
Security Officer
Allied Universal Security Services
High School Diploma -
Worthing High School