Breana Nystrand
Ashville ,OH
Summary
Proven Manager with a track record of enhancing team performance and customer loyalty at Donatos. Excelled in workforce management and staff development, achieving significant improvements in staff agility and customer service satisfaction. Skilled in business administration and policy implementation, adept at resolving conflicts and promoting a professional environment.
Overview
3
3
years of professional experience
Work History
Manager
Donatos
Washington Court House, OH
10.2022 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Server/ Busser/ Hostess
Dennys
Jeffersonville Oh
03.2021 - 12.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
Highschool Diploma -
Ohio Virtual Academy
Maumee, OH06.2023
Skills
- Policy Implementation
- Expense Tracking
- Workforce Management
- Business Administration
- Staff Development
- Performance Management
- Staff Training and Development
Timeline
Manager
Donatos
10.2022 - Current
Server/ Busser/ Hostess
Dennys
03.2021 - 12.2023
Highschool Diploma -
Ohio Virtual Academy