Daiquan Costanzo

*Leadership & Expertise*

- Spearheaded engineering operations at multiple properties, including The Hotel duPont, Wilmington's premier luxury destination, and Marriott's Residence Inn Wilmington Downtown, delivering exceptional guest experiences and ensuring seamless execution of engineering services.

- Developed and implemented comprehensive engineering strategies that aligned with each property's unique brand standards and commitment to excellence.

*Capital Project Delivery & Budget Management*

- Successfully managed large-scale capital projects at The Hotel duPont and Marriott's Residence Inn Wilmington Downtown, delivering results-driven outcomes that enhanced the guest experience, while adhering to rigorous project management and budgeting standards.

- Demonstrated expertise in budgeting, forecasting, and cost management, ensuring optimal resource allocation and minimizing unnecessary expenditures.

*Crisis Management & Problem-Solving*

- Led cross-functional task forces to address emerging challenges and crises, leveraging technical expertise and industry knowledge to develop and implement effective solutions that minimized downtime and ensured uninterrupted service delivery.

- Fostered a culture of proactive problem-solving, empowering engineering teams to identify and address potential issues before they impacted the guest experience.

*Collaboration & Guest Satisfaction*

- Serves on the Executive Committee, working closely with the Director of Rooms to drive guest satisfaction and deliver exceptional service.

- Unwavering commitment to "Say Yes" service, ensuring that every guest interaction is met with a positive and solution-oriented approach.

*Talent Development & Team Leadership*

- Mentored, coached, and developed high-performing engineering teams at The Hotel duPont and Marriott's Residence Inn Wilmington Downtown, driving talent development and succession planning, and ensuring a strong pipeline of future leaders.

- Developed and executed innovative training programs that enhanced technical skills, promoted best practices, and fostered a culture of engagement, accountability, and continuous improvement.

*Contract Negotiation & Vendor Management*

- Negotiated complex contracts with third-party vendors, leveraging industry expertise and market knowledge to secure optimal pricing, service levels, and contractual agreements that aligned with each property's expectations.

- Managed vendor relationships, ensuring compliance with contractual obligations, and driving continuous improvement in vendor performance.

*Security Operations & High-Profile Client Management*

- Oversaw security operations at The Hotel duPont, ensuring the highest levels of discretion, professionalism, and security for guests and staff.

- Developed and implemented comprehensive security protocols that ensured the safety and security of guests, staff, and assets at both The Hotel duPont and Marriott's Residence Inn Wilmington Downtown.

*Process Improvement & Standardization*

- Developed, implemented, and enforced Standard Operating Procedures (SOPs) that ensured consistent departmental execution, upheld quality standards, and drove operational excellence at both properties.

- Identified opportunities for process improvement, leveraging data-driven insights and industry best practices to optimize processes, reduce costs, and enhance efficiency.

This revised version highlights your role on the Executive Committee, your collaboration with the Director of Rooms, and your commitment to guest satisfaction and "Say Yes" service.

• Coordinated with vendors to acquire necessary parts for engineering projects.
• Collaborated with other departments within the organization to meet shared objectives.
• Evaluated current processes and developed actionable plans for improvement.
• Managed the inventory of supplies necessary for operating the facility efficiently.
• Kept accurate records of chemicals used in pools and spas including dosage amounts per gallon of water.
• Maintained records of engineering activities including materials used, labor costs.
• Worked for IHG, Marriott, Hilton, and Preferred hotel brands.
• Contributed as a member of the executive committee
• Managed engineers through human resources tasks.
• Successfully project managed hotel improvement plans
• Performed regular inspections of equipment to identify areas of improvement or repair needs.
• Reviewed blueprints and schematics for accuracy prior to implementation.
• Ensured that safety protocols were followed at all times during engineering operations.
• Managed capital improvement projects to keep expenses within operational budgets.
• Finished projects on time and within budget.