Breana Ortiz
Naples,FL - Florida
Summary
Motivated and hardworking, seeking challenging new role in fast-paced environment. Ready to bring skills to support team and customer needs. Good relationship-building and time management abilities.
Focused with knowledge of customer service, time management and effective planning.. Versed in quickly and accurately answering questions.
Delivers dynamic service and fosters positive relationships with guests and coworkers. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Unit Secretary, Labor and Delivery
NCH Hospital
NAPLES, FL
07.2024 - Current
- Coordinated with nurses, physicians and other healthcare staff to ensure smooth operations in the labor and delivery unit.
- Verified patient records and entered data into the hospital information system.
- Ensured all paperwork was completed accurately prior to discharge or transfer of a patient from labor and delivery unit.
- Responded promptly to inquiries from patients, family members or other departments within the hospital.
- Updated patient charts regularly with vital signs, lab results.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Registration Coordinator
Collier Home Care
Bonita Springs, FL
09.2023 - 04.2024
- Communicated with client's with compassion while keeping medical information private.
- Explained policies, procedures and services with the client's
- Collaborated with multi-disciplinary staff to improve overall client care and response times.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Collected all required documents and established all interviews with CNAs, HHAs, and LPNs
- Based off experience and the client's requirements, connected the caregivers to specific clients for home care services.
ER Registrar
Physicians Regional Medical Center
Naples, FL
11.2022 - 10.2023
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Communicated with patients with compassion while keeping medical information private.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Completed relevant insurance and other claim forms.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.
Front Desk Receptionist
Vascular Center of Naples
Naples, FL
06.2022 - 10.2022
- Handled answering all incoming phone calls, and scheduling new patients.
- In charge of taking all new incoming referrals into office and creating patient's chart with demographics and medical history.
- Confirmed all appointments for both doctors for the next day
- Answering any questions for patients related to upcoming appointments and billing information.
- Checking out patient's and collecting any payments
- Scheduling patient's for any ultrasound and follow up to see the doctor.
- Obtained any insurance information for new patient and verified insurance if needed.
- Collected any incoming faxes from other offices.
Patient Service Representative
Aspen Dental
Naples, FL
09.2020 - 09.2021
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Checked daily doctor schedules and verified insurance.
- Scheduled patient appointment and procedures.
- Generated reports and statements each month to review outstanding balances and identify accounts in need of collection processing.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Ran credit card batches and balanced deposits on daily basis.
Server
True Food Kitchen
Naples, FL - Florida
01.2019 - 05.2020
- Calculated charges, issued table checks and collected payments from customers.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
- Monitored customer movements and quickly cleared empty tables for future customers.
Education
Some College (No Degree) - Nursing
Keiser Univeristy
Skills
- Managing activities
- Supervising team
- Inspecting rooms
- Maintaining status reports
- Office receptionist
- Providing customer support
- Inbound phone call management
- Call controlling
- Client-focused service
- Building trust and rapport
- Employment oversight
- Front desk reservations
- Insurance verification
- Customer Service-Oriented
- Appointment Scheduling
- Hospitality Services
- Computer Proficiency
- Microsoft Office
- Multi-Line Phone Systems
- Effective Planning
Timeline
Unit Secretary, Labor and Delivery
NCH Hospital
07.2024 - Current
Registration Coordinator
Collier Home Care
09.2023 - 04.2024
ER Registrar
Physicians Regional Medical Center
11.2022 - 10.2023
Front Desk Receptionist
Vascular Center of Naples
06.2022 - 10.2022
Patient Service Representative
Aspen Dental
09.2020 - 09.2021
Server
True Food Kitchen
01.2019 - 05.2020
Some College (No Degree) - Nursing
Keiser Univeristy
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