Rosie M Meadows
Bourbonnais,IL
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Labor and Delivery Unit Secretary
UChicago Medicine Ingalls Memorial Hospital
11.2023 - Current
- Patient registration and intake-Gathers patient’s information
- Create patient's records upon admission to the labor and delivery unit
- Maintaining medical records - Accurately entering patient’s data
- Telephone management - Answering telephone calls,taking messages and directing calls to appropriate staff
- Patient flow coordinator- Assist with the flow of patients through the labor and delivery process
- Other duties as assigned
Emergency Room Unit Secretary
Northwestern Medicine Palos Hospital
03.2023 - Current
- Maintains organization and communication within the nursing unit
- Performs clerical and reception duties in the Emergency Department (ED)
- Serves as a liaison between the ED and other hospital departments, physicians, visitors/families and patients
- Responds to the Direct Supervisor of the Clinical Nurse Manager/Charge
Emergency Room Unit Secretary
Riverside Medical Center
10.2018 - 03.2023
- Performs clerical and reception duties in the Emergency Department (ED)
- Serves as a liaison between the ED and other hospital departments, physicians, Trauma, NON TRAUMA Visitors/families and patients
- Responds to the Team Lean and the ED Nurse Manager
Patient Associate II
Riverside Medical Center
10.2018 - 03.2023
- Competent in registering insurance /Medicare/Medicaid
- Work independently in a fast-paced environment
- Maintain a mature, compassionate concierge-style customer attitude and professional demeanor
- Accurately collect, analyze and record demographic, insurance/financial and clinical data from multiple sources
- Obtain other information and signatures for registration and billing
Patient Service Representative
Advocate Medical Group
09.2016 - 10.2018
- Greets and accurately registers patients in IDX system verifying essential billing and demographic information
Client Services Call Center Representative
Advocate Medical Group
09.2016 - 10.2018
- Provide first level assistance and support to internal/external ACL customers concerning laboratory results and operation inquiries for ACL sites in WI and IL
- Troubleshoot, resolve, prioritize or escalate inquires and incidents
- Enters patient charge and payment data into the IDX Bar system according to established policies and procedures
- Maintains confidentiality around all patient information, both in front of each patient being treated and around other patients in the area
Patient Care Coordinator
Hiregenics (AbbVie)
09.2015 - 06.2016
- Assisted patients with treatment compliance by scheduling and entering medication
- Assisted the pharmacist in the day-to-day activities
- Identified potential adverse event situations for reporting to Pharmacovigilance ensuring company meets FDA regulations
- Entered patient’s demographics, specific clinical information, prescription information and captured/updated patient’s Medical Profiles including medication, allergies and medical conditions
Referral Specialist
AIM Specialty Health
03.2015 - 09.2015
- Answered incoming calls and initiated outbound calls to various facets in the Health Care industry (physicians, vendors, hospital, health plans, etc.) regarding clinical referrals for pre authorization
- Handled follow-ups for any additional information if necessary
- Reviewed referrals for completeness and verify insurance coverage for pre-authorizations concerning radiology and other imaging exams (CT, MRI, MRA, etc.)
Cancer Center Representative /Patient Care Technician (PCT)
Loyola Hospital
07.2012 - 02.2014
- Serviced patients, family members and staff that came into or called the office
- Completed all required insurance verification processes
- Utilized scheduling software to create, revise or cancel appointments in accordance with physician and patient testing guidelines
- Assisted in completion of patient testing and treatment procedures (including performance of cardiopulmonary resuscitation and wound/throat cultures)
- Assisted patients, physicians and professional staff with equipment supply and set up
Certified Nursing Assistant (CNA)
Council for the Jewish Elderly (CJE)
08.2011 - 07.2012
- Day to day assistance with personal hygiene needs, feeding and vitals for a minimum of 12 Hospice residents
- Transitioned to other floors sooner than the scheduled 3-month time frame to assist with approximately 48 other residents/patients that had a wide range of assistance needs
Customer Account Executive/Dispatcher
Comcast Cable
11.1990 - 08.2011
- Assisted customers with billing inquiries and other account maintenance, as well as sales
- Provided timely customers correspondence via phone or mail
- Provided support for Installers/Technicians in route to customers
- Managed daily, weekly, monthly completion reports
Customer Service Lead/Peer Coach
Comcast Cable
11.1990 - 08.2011
- Served as liaison between customers and call center supervisors
- Created and Distributed work order error report to call center leadership team
- Evaluated and coached Customer Account Executives on behaviors and metrics
- Provided resolution for written and verbal Executive complaints
- Served as overnight Lead and Point of Contact for five years
- Conducted first level interviews by phone for potential new hires
Education
CNA -
Health In Services, Inc.
Lombard, IL06.2010
Skills
- EMR / EHR
- Nursing station operations
- Patient chart maintenance
- Telephone reception
- Patient confidentiality practices
- Customer service
- Professional telephone etiquette
- Clinical support
Certification
- Basic Nursing Assistant
- Intro to Supervision
- Business Ethics
- Dealing with Challenging Attitudes
- Working with Teams
- Pharmacy Technician
Timeline
Labor and Delivery Unit Secretary
UChicago Medicine Ingalls Memorial Hospital
11.2023 - Current
Emergency Room Unit Secretary
Northwestern Medicine Palos Hospital
03.2023 - Current
Emergency Room Unit Secretary
Riverside Medical Center
10.2018 - 03.2023
Patient Associate II
Riverside Medical Center
10.2018 - 03.2023
Patient Service Representative
Advocate Medical Group
09.2016 - 10.2018
Client Services Call Center Representative
Advocate Medical Group
09.2016 - 10.2018
Patient Care Coordinator
Hiregenics (AbbVie)
09.2015 - 06.2016
Referral Specialist
AIM Specialty Health
03.2015 - 09.2015
Cancer Center Representative /Patient Care Technician (PCT)
Loyola Hospital
07.2012 - 02.2014
Certified Nursing Assistant (CNA)
Council for the Jewish Elderly (CJE)
08.2011 - 07.2012
Customer Account Executive/Dispatcher
Comcast Cable
11.1990 - 08.2011
Customer Service Lead/Peer Coach
Comcast Cable
11.1990 - 08.2011
- Basic Nursing Assistant
- Intro to Supervision
- Business Ethics
- Dealing with Challenging Attitudes
- Working with Teams
- Pharmacy Technician
CNA -
Health In Services, Inc.
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