MICHELLE KING
Neptune City
Summary
Compassionate and efficient Unit Secretary known for high productivity and ability to complete tasks swiftly. Possess specialized skills in medical terminology, patient record management, and interdepartmental coordination. Excel in communication, empathy, and organizational abilities, ensuring seamless operations and positive patient experiences.
Overview
20
20
years of professional experience
Work History
Unit Secretary, Labor and Delivery
Hackensack Meridian Health JSUMC
Neptune City
04.2022 - Current
- Managed patient records and confidential information in Labor and Delivery unit.
- Coordinated communication between healthcare staff and patients effectively.
- Scheduled appointments and procedures for incoming patients efficiently.
- Assisted nursing staff with daily administrative tasks as needed.
- Maintained inventory of medical supplies and equipment in the unit.
- Responded to phone inquiries and directed calls to appropriate personnel.
- Organized patient charts for easy access by the healthcare team.
- Provided support during emergency situations, ensuring smooth operations.
- Responded quickly to emergency situations following established protocols.
- Assisted medical personnel during emergency situations when necessary.
- Provided guidance to new employees on how to use hospital systems effectively.
- Performed clerical duties such as filing, photocopying, faxing, mailing documents.
- Coordinated with nurses, physicians and other healthcare staff to ensure smooth operations in the labor and delivery unit.
- Responded promptly to inquiries from patients, family members or other departments within the hospital.
Medical Assistant/Receptionist
ATLANTIC SURGICAL GROUP
Oakhurst
08.2005 - 03.2022
- Set up appointments for physician visits and procedures using calendar software.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Trained new staff on office procedures, insurance processes and medical terminology.
Education
MEDICAL BILLING/CODING
Harrison Career Institute
Oakhurst, NJSkills
- Calendar and Appointment Management
- Appointment scheduling
- Medical terminology
- Multitasking efficiency
- Team collaboration
- Attention to detail
- Problem solving
- Customer service
- Medical terminology proficiency
- HIPAA compliance
- Professional telephone etiquette
- EMR / EHR
Timeline
Unit Secretary, Labor and Delivery
Hackensack Meridian Health JSUMC
04.2022 - Current
Medical Assistant/Receptionist
ATLANTIC SURGICAL GROUP
08.2005 - 03.2022
MEDICAL BILLING/CODING
Harrison Career Institute