Haylee Appleton
Unit Secretary L&D
Booneville,AR
Summary
Experienced with managing patient records and coordinating schedules. Utilizes effective communication skills to support medical staff and patients. Knowledge of hospital protocols and patient care procedures ensures smooth operational flow.
Overview
6
6
years of professional experience
Work History
Unit Secretary Labor and Delivery
Fort Smith Mercy Hospital
Fort Smith, AR
05.2023 - Current
- Coordinated communication between nursing staff, physicians, and patients to ensure smooth operations.
- Managed patient records and documentation within electronic health record systems for accuracy and accessibility.
- Flexibility and adaptability by adjusting to changes in unit staffing, patient census, or other unexpected challenges.
- Efficiently managing and organizing medical records, admission paperwork, and discharge documents.
- Created a welcoming atmosphere for patients and their families while managing visitor access according to hospital guidelines.
- Answered telephone calls to offer information, answer questions, and direct calls to staff.
- Obtained insurance cards and scan identification
- Triage patients into emergency OBED, check in scheduled inductions and caesarean sections
Patient Service Representative
Float Regional Mercy
Booneville, AR
06.2022 - 05.2023
- Patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients.
- Assisted patients in filling out check-in paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff at each clinic I worked at, since I was a Float Receptionist.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Answered incoming calls, scheduled appointments and filed medical records.
Cashier, Apparel, Electronic, Pharmacy Tech
Walmart
Paris, AR
05.2020 - 06.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accurate handling of funds and receipts.
- Assisted customers with product inquiries and returns, enhancing service experience.
- Restocked and organized merchandise in my said areas.
- Stocked, tagged and displayed merchandise as required.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Led initiatives to streamline prescription processing, resulting in reduced wait times for patients.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
Education
High School Diploma -
Paris High School
Paris, AR07-2020
Certificates - Medical Billing, Coding, Pharmacy Technician, Health Science, Health Professions, Covid Tracing
Arkansas Tech University Ozark Campus
Ozark, AR05-2022
Associate of Applied Science - Health Information Technology
Arkansas Tech University Ozark Campus
Ozark, AR12-2022
Associate of Applied Science - CCMA
Arkansas Tech University
Russellville, AR03-2027
Skills
- Professionalism and confidentiality
- Teamwork and cooperation
- HIPAA compliance
- Medical terminology proficiency
- Multitasking
- Office management
- Calendar and appointment management
- Continuous improvement
- Adaptability
Languages
English
Full Professional
Timeline
Unit Secretary Labor and Delivery
Fort Smith Mercy Hospital
05.2023 - Current
Patient Service Representative
Float Regional Mercy
06.2022 - 05.2023
Cashier, Apparel, Electronic, Pharmacy Tech
Walmart
05.2020 - 06.2022
Certificates - Medical Billing, Coding, Pharmacy Technician, Health Science, Health Professions, Covid Tracing
Arkansas Tech University Ozark Campus
High School Diploma -
Paris High School
Associate of Applied Science - Health Information Technology
Arkansas Tech University Ozark Campus
Associate of Applied Science - CCMA
Arkansas Tech University