Summary
Overview
Work History
Education
Skills
Timeline
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Breana Schoenborn

Summary

Highly-motivated individual with the desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Organized and motivated professional eager to apply time management and organizational skills in various environments. Adept at working effectively unsupervised and quickly learning new skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.

Overview

8
8
years of professional experience

Work History

Patient Access Team Lead

Havasu Regional Medical Center
Lake Havasu City, AZ
11.2023 - Current
  • Provided leadership and guidance to Patient Access staff.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Resolved customer complaints in a timely manner while maintaining high levels of customer service satisfaction.
  • Ensured accurate data entry of patient demographics, insurance details, and authorization numbers.
  • Reviewed medical records to ensure accuracy of diagnosis codes prior to submitting claims.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Coordinated, monitored and evaluated the daily operations of the department.
  • Assisted in developing strategies to increase patient satisfaction scores.

Start-Up Office Assistant

The Joshua Tree Spa
Lake Havasu City, AZ
01.2023 - 07.2023
  • Actively managed accounts receivable, inside/outside sales.
  • Orchestrated daily calendars, client appointments and office events.
  • Managed spa's social media presence, effectively increasing foot traffic.
  • Interviewed prospective employees.
  • File management, arranging travel and ordering office supply. Ordering products for esthetician/massage therapist.
  • Office planning, organizing social activities.

Chiropractic Assistant/Office Assistant

Embody Wellness Chiropractic Center
Lake Havasu City , AZ
05.2020 - 12.2021
  • Coordinated patient appointments, both in-person and over the phone.
  • Prepared patients for exams and assisted physicians during procedures.
  • Managed patient data using ChiroTouch, improving record-keeping.
  • Liaised with insurance companies for accurate billing and payment collection.
  • Insurance billing ICD-10 codes.
  • Ordered office supplies, arranged office meetings and more.

Receptionist/Eligibility Technician

Morongo Band of Mission Indians
Banning, CA
09.2017 - 10.2019
  • Facilitated communication with state programs and facilities.
  • Completed background checks and eligibility for potential clients.
  • Managed databases and client files for effective tracking.
  • Explained application denials and recommend appropriate actions.

Receptionist

Facility Builders & Erectors
Anaheim, CA
06.2016 - 09.2017
  • Assisted project managers, CEO and COO with daily tasks/meeting minutes.
  • Updated and recorded customer/client information accurately.
  • Social Media and Marketing.
  • Conducted meetings and prepared detailed meeting minutes to facilitate effective communication.
  • Ordered office supplies, travel arrangements for employees, scheduled meetings.

Education

Bachelor of Science - Health Entrepreneurship & Innovations

Arizona State University
Tempe, AZ
08.2023

Skills

  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Empathic listener and persuasive speaker
  • Teamwork and Collaboration
  • Social Media, Marketing, Tech Savvy

Timeline

Patient Access Team Lead

Havasu Regional Medical Center
11.2023 - Current

Start-Up Office Assistant

The Joshua Tree Spa
01.2023 - 07.2023

Chiropractic Assistant/Office Assistant

Embody Wellness Chiropractic Center
05.2020 - 12.2021

Receptionist/Eligibility Technician

Morongo Band of Mission Indians
09.2017 - 10.2019

Receptionist

Facility Builders & Erectors
06.2016 - 09.2017

Bachelor of Science - Health Entrepreneurship & Innovations

Arizona State University

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Breana Schoenborn